Business ProfileforCambridge Hyundai

In late July of 2023, my 2017 Hyundai Tuscon suffered sudden engine loss. I contacted Cambridge Hyundai immediately and they said there was nothing they could do. After calling around to other Hyundai dealerships, I learned that my vehicle actually has a recall for my engine type and is facing a class action law suit (why didnt Cambridge Hyundai mention this?). I had my vehicle towed to the dealership on August 2nd, 2023. They requested my original bill of sale, vehicle ownerships, and all oil change records and maintenance receipts which I provided upon dropping off my vehicle. For 2 months, I waited for Cambridge Hyundai to submit my claim to their warranties department. It took calling multiple times a day for weeks, trying to get in contact with their service manager Jim/Tim D.. I eventually got in contact with their GM, Greg, who said he would make sure my claim is submitted and I am kept in the loop. On October 12, 2023, I got a call from an assistant service manager, Huzy, who said my claim was denied due to too high of KMs and "insufficient maintenance records". Their max warranty KMs is 200,000 and my vehicle was at 218,000. He said they asked for an exception but was also denied. My maintenance records reflect oil changes every 5,000KMs and thousands of dollars put in for a clogged catalytic converter, exhaust leaks, and high oil consumption. These issues are precursors to my engine failure, so if Cambridge Hyundai caught these issues earlier, I might still have been in the warranty period. During these 3 months that Cambridge Hyundai has had my vehicle, I was denied a loaner vehicle and was told I would have to pay out of pocket for a rental. I am also still paying my finance payments on a vehicle I have not had for over 3 months. At this point, Cambridge Hyundai and Hyundai Canada are no longer returning calls and are straight up not willing to help or offer any resolution.