ComplaintsforCambridge Hyundai

• Initial Complaint

  27/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In late July of 2023, my 2017 Hyundai Tuscon suffered sudden engine loss. I contacted Cambridge Hyundai immediately and they said there was nothing they could do. After calling around to other Hyundai dealerships, I learned that my vehicle actually has a recall for my engine type and is facing a class action law suit (why didnt Cambridge Hyundai mention this?). I had my vehicle towed to the dealership on August 2nd, 2023. They requested my original bill of sale, vehicle ownerships, and all oil change records and maintenance receipts which I provided upon dropping off my vehicle. For 2 months, I waited for Cambridge Hyundai to submit my claim to their warranties department. It took calling multiple times a day for weeks, trying to get in contact with their service manager Jim/Tim D.. I eventually got in contact with their GM, Greg, who said he would make sure my claim is submitted and I am kept in the loop. On October 12, 2023, I got a call from an assistant service manager, Huzy, who said my claim was denied due to too high of KMs and "insufficient maintenance records". Their max warranty KMs is 200,000 and my vehicle was at 218,000. He said they asked for an exception but was also denied. My maintenance records reflect oil changes every 5,000KMs and thousands of dollars put in for a clogged catalytic converter, exhaust leaks, and high oil consumption. These issues are precursors to my engine failure, so if Cambridge Hyundai caught these issues earlier, I might still have been in the warranty period. During these 3 months that Cambridge Hyundai has had my vehicle, I was denied a loaner vehicle and was told I would have to pay out of pocket for a rental. I am also still paying my finance payments on a vehicle I have not had for over 3 months. At this point, Cambridge Hyundai and Hyundai Canada are no longer returning calls and are straight up not willing to help or offer any resolution.

• Initial Complaint

  16/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We purchased a 2023 hyundai sante Fe from Cambridge Hyundai and when we went to pick it up they hadn’t transferred it into our name as there was a recall on the vehicle. They decided to give us a dealer plate to allow us to drive it as we already paid cash for the vehicle Then they told us it would be transferred into our name and have the new plates on the Monday. Well Monday came and no plates and Tuesday then Wednesday as I got tired of calling leaving messages and getting no communication I stopped in and they told me they needed a picture of the back of the vehicle so we stopped in and got the picture. They said that we could get the plates the next day but nope. 3 days later we get plates and all the while nobody could find our second key but no worries they would find it and give us a call. We didn’t get a call back so we called them numerous times and left messages until finally I called and spoke to the sales manager and was told they ordered the new key and it would be in Monday and they would call either way. Well no phone call do I left 2 additional messages and no reply. I called Tuesday evening and got front reception and she said the sales manager Tye was busy but she would have him call me. Nope no return call. I called Wednesday afternoon and spoke to sales manager and he said they ordered it and now the service dept would be handling it. ******* dissatisfied with their service and communication

• Initial Complaint

  18/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For almost a month I have been requesting that Cambridge Hyundai release my summer tires and rims with no success. I first made my request in late march 2023. It is now approaching the end of April and all I get is a run around. I simply want to pick up my rims and tires which they had in storage over this past winter. I simply want to pick up my rims and tires *** ***** ** **** **** **** ********** ********** ** * *** *********** ****** **** **** ** *** ***** **** ** *** **** ***** ** ** ******** ******* ** **** ******** ***** ** ***** ** **** *******

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2019 (winter) I hit a curb and had to have the car serviced. I replaced RF control arm/ ball joint assembly, RF stabilizer link, fender liner and 4 wheel alignment. The fender liner was my first negative encounter with Hyundai Cambridge. They tried to pass my old fender liner as new. I paid for a new fender liner and discovered it hadn’t been touched when I looked under the wheel-well and saw that it was the original piece. This service cost me $252.12 before taxes. After addressing the issue with Hyundai Cambridge all they could do was refund my money. April 2020: after driving the car for a few months I noticed a noise and vibration when I turned the wheel. I brought it in and they drove it around and said they couldn’t hear what I was hearing. August 2020: I brought it in again with the same noise complaint and was told the same thing. Sept 2021: I brought it in again to replace a ball joint thinking that would solve the problem. It didn’t fix the issue. July 2022: brought vehicle in for routine maintenance. Was finally made aware of the control arm issue. December 2022: brought the car in to fix the loose control arm and do a wheel alignment. Hyundai Cambridge says there’s more issues Initially, they told me the subframe was rotted out. Then they said the bolt that holds the control arm to the subframe was stripped. When I told them that a stripped bolt is not due to my negligence they said that it falls under “natural wear and tear”. Then I was told that the bolts aren’t stripped, but rusted. I had a meeting with the General Manager and Service Manager. I told them our history with them since 2019, they proceeded to question why I hadn’t brought it in the past year. I was pregnant the on mat leave. The new control arm is 3 years old, 20 000 Kms. It should have a life expectancy of 90 000 km or more. They told me the cost to fix everything was over $3000. They offered me $100 off labour and 15% off parts. The car has 80 000 kms on it ***** ****** * *******

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