ComplaintsforCarleton Refrigeration, Heating & Air Conditioning Ltd.
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Complaint Details
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Initial Complaint
24/06/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I hired them to come in and diagnose my ac problem which they did. Ended up being completely wrong though. I wanted them to go ahead with the repair and called/emailed multiple times with no response. They were quick to send me an invoice for the diagnostic though. I ended up having to pay another company to diagnose and actually fix the issue which was done promptly.Business response
27/06/2022
Hello,
This has been rectified with the customer.We offered a free second opinion for work he already had another company diagnose. After the call we sent him the estimate to approve. We wait for the customer to approve before we book work in.
The customer is looking in his records as we do not have any history of him trying to contact us to move forward.
Our service manager explained the approach we were going to take was going to do the same thing in the end as the company he went with but was a less expensive option. In all the customer never had to pay for our free second opinion service.
Customer response
27/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They've cleared the invoice sent to me for the diagnostic. Which is all I wanted. Somehow they had no record of my communication with them. But I've forwarded the email chain I had for there review to see where it got lost.
Sincerely,
****** ******
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Contact Information
150 Industrial Avenue
Carleton Place, ON K7C 3T2
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.