Business ProfileforRozon Enterprise

14 jun 2023 we signed an agreement to install a Heritage Sr standing seam roof with a install date of the last week of July, first week of September latest and gave ******* ***** deposit by cheque of $26750 03Aug Emailed ******* asking when are we scheduled 08Aug ******* responded by email, we are scheduled in September 25Sep email ******* stating good stretch of weather hope to see you soon. 02 Oct left voicemail please get back to us bad news is better than no news. 7Oct ******* called He cannot get the specified material but might get standing seam from ***** but not in October possibly in November. We asked for warranty info on ***** and a firm install date by end of day Oct 9 and advised that we travel in November and this would not work for us that we might have to make other arrangements to which ******* responded that he completely understood. 12 Oct No response from Rozon Called ******* stating that we are out of time and consider the agreement cancelled requested the return of deposit Oct 13 email Rozon Enterprise stating that with no response from him we were cancelling asked for prompt return of our deposit since no material was purchased no services provided. Stated to keep our file and reach out in spring of 2024 when he had resolved his material issues. Oct 16. Text to Mr ***** please call me now. Oct 17 left voicemail stating we are out of time and consider the agreement cancelled require the return of our deposit. Oct 18 email to Mr ***** with complete timeline again requested an immediate response. Nothing. Oct 19 sent registered letter with a complete summary demanding the return of our deposit no response to our numerous attempts. Per ****** **** a notice was left. Rozon Enterprise has not picked up the letter. Neither ******* ***** nor anyone from Rozon Enterprise has contacted us since October 7th. We are a retired couple. $26,750 is a significant amount of money for absolutely no material, no services and no responses.