ComplaintsforBob's Motorsports
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My boyfriends ****** 4 ******* was sent to you to be fixed months ago ..probably 4 or 5 months ago..said had to ship away to ****** to repair and estimated cost of around $2000.00...now you want him to pay for it and it's not only not fixed ..5 months later..now it doesn't run at all..what kind of joke is this? Sent a ***** on there about it and you guys are talking to him about a raptor...don't even know what bike your talking about..Business response
15/08/2023
I have reached out directly to the girlfriend asking for confirmation on the owner's name and unit. There are extenuating circumstances with this unit. The unit was brought in by a friend to perform the work. The original work was completed. There were additional issues identified. Then the owner found out about this and came in to complain that the friend had no right to bring the unit in. The owner told us to no longer contact the person who brought the unit in. We are currently trying to identify an electrical issue with the machine. Many previous changes and alterations had been made to the wiring that are causing issues. We have reached out to ****** and completed much research to help rectify the situation. I am a little surprised by this as the owner has never shown to be upset with **** Motorsport in any way. The timeframe has been evtended due to the communication issue. We take any and every complaint very seriously. We will attenpt to resolve this immediately.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.