ComplaintsforJEM Roofing & Exteriors Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Inadequate roofing job - nails showing - drip edge not applied on two sides - ridge cap on wrong - left cracked shingles - bent turbine roof vent Have many pics but can not uploadBusiness response
07/11/2023
Hello,
I will contact you to set up a site visit and discuss a resolution to this issue. We stand behind our work and will get this rectified in a timely manner. Thank you
Customer response
12/11/2023
Upon a second attemt with the owner present the issues were resolved. I only wait to see the invoice for a adjustment for my anquish and distress. Even though I am satified I still feel I got a secondhand job. They replaced a dozen shingles with nails showing. My fear is for the consumers who do not inspect their roof after. I believe they are a good company but they did not respone to me until they heard from BBB. So I thank you for the help and hope *** is more conscience of their quality in the future.Customer response
14/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Upon a second attemt with the owner present the issues were resolved. I only wait to see the invoice for a adjustment for my anquish and distress. Even though I am satified I still feel I got a secondhand job. They replaced a dozen shingles with nails showing. My fear is for the consumers who do not inspect their roof after. I believe they are a good company but they did not respone to me until they heard from BBB. So I thank you for the help and hope *** is more conscience of their quality in the future.
Sincerely,
****** & ***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Closed
MMonday | 9:30 AM - 5:00 AM |
---|---|
TTuesday | 9:30 AM - 5:00 PM |
WWednesday | 9:30 AM - 5:00 PM |
ThThursday | 9:30 AM - 5:00 PM |
FFriday | 9:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.