Customer ReviewsforCanada Wheels

3 weeks since my order was placed and my payment was taken.product still not shipped.also charged for shipping even though they claim its free shipping in Canada.working on the process of cancelling my order and getting money back would not recommend dealing with this company and will never order here again.

Thank you for your feedback. We apologize for the inconvenience caused by an inventory issue with your order. As a goodwill gesture, we've applied an additional 10% discount to your order, on top of the ongoing promotion. Your order has been shipped and is estimated to arrive soon.Thank you for your understanding.

Good prices, nice website, says 'Free Delivery' for set of 4 tires.... until you go to check out and delivery is $180. Misleading sales tactics - shady.

Absolute joke, waiting 3 weeks and they still have no idea when my tires will ship even though they are in stock. Just wearing my winter tires out waiting for these guys

Hi ******,Following our phone conversation, I've applied a 12% discount to your order to compensate for the inconvenience caused by the delay. Additionally, I've issued a refund of $255.68 and emailed you the updated invoice and refund receipt.Your tires were shipped yesterday, you can see the details in below.*********************************************************************************** I sincerely apologize for the delay and hope that these actions will meet your satisfaction. Please feel free to reach out if you have any questions or concerns.Regards, CanadaWheels

Worst company to deal with. Do not buy anything from them. My husband ordered winter wheels/tires from this site. They emailed ** saying they were not in stock and suggested a different wheel/tire. We went with their advice. Waited weeks for the wheels/tires. When they finally arrived, they did not fit the vehicle! I asked about exchanging them for ones that actually fit. The process took weeks and I was stuck dealing with winter snow/ice without proper wheels/tires. Finally I just purchased new wheels/tires and worked on returning the old set since the exchange was taking too long. I mailed back the wheels/tires per their instruction. It has been months. They have the wheels/tires and still I have not received any refunds. The manager just keeps emailing me telling me it is coming. Still nothing. BEWARE of dealing with this company. Save yourself the headache and go elsewhere.

Thank you for sharing your experience with us. We value your feedback and believe it's important to address some discrepancies of your review to provide clarity.Firstly, we appreciate your patience regarding the delivery of your order. After reviewing the tracking, your order was fully delivered within 11 business days. This is understandable given the seasonal demand for both us and the courier, as well as the distance the packages had to travel.Regarding the fitment issues you encountered with the winter wheels and tires, it's crucial to highlight that our installation instructions explicitly state that all orders are to be test fit prior to being mounted to tires. This was not done. Moreover, maintaining the original packaging is a standard requirement for returns, in line with our policy and that of the manufacturer. This was also not done.Your decision not to follow these instructions and requirements considerably complicated the return process. Consequently, the wheels and tires were classified as used and did not meet the established return criteria. In order to proceed with the return, we had to negotiate with the manufacturer for both the wheels and the tires, which was a lengthy process given the fact the items were now considered used.After reviewing the details, we confirm that the last items for return were shipped back on the 16th of February, resulting in a turnaround time of approximately three weeks for shipping and inspection. We believe this timeframe is reasonable, and apologize for any inconvenience caused.While you received a full refund for the tires, the manufacturer denied the return for the wheels due to their damaged condition upon return.We understand your frustration and apologize for any inconvenience caused. However, it's worth mentioning that our standard turnaround time for returns, when all conditions are met, is 3-5 business days. We hope this clarifies the situation. While we empathize with your frustration, it's essential to acknowledge the role your actions played in prolonging and complicating the return process. Ultimately, there is nothing more we could have done to assist you in the return. We appreciate your understanding and are pleased that we were able to help in getting a portion of your money back, despite the products no longer meeting the manufacturer's conditions for return.We appreciate your understanding and assure you that we will utilize your feedback to enhance our services and streamline our return procedures.

Canada Wheels are a joke shipped wheels to wrong address and will not reply to emails or a phone # that you can't even leave amessage.STAY AWAY there **************** DOES NOT EXIST.POOREST online experience ever.

Hi *** ,Per the communication we had with you, your order has been canceled and refunded in full. Please keep in mind that it can take 2-3 business days for this to be processed by the bank and show on your account.We apologize for any inconvenience and please dont hesitate to contact us about your future enquiries.Thanks,CanadaWheels

Customers BEWARE!!!The return policy is not favourable to the customers. They will charge you to return items ordered in error. Even if it's the same day as ordered.Stay away!

We apologize for the inconveniences. Per our return policy, all returns/exchanges which are returned based on aesthetic value or issues outside of fitment are subject to a return shipping fee. We are sorry for all the inconveniences.

I received four winter tires, purchased for my son, good price, good delivery time, correct size and make. A few weeks later my son picked them up from me and went to get them installed. That's when we discovered that one of the tires was damaged beyond repair with two punctures in the side wall. I contacted CanadaWheels right away, expecting them to pick up the damaged tire and provide a replacement. My request was denied with the excuse that it took too long for me to report the problem. I was offered a small discount to purchase another tire from them. Worst customer service ever, I felt that I was being accused of damaging the brand new tire even though i explained that they had been stored safely in my garage the whole time and the installation was delayed because my son was out of the country for two weeks. If you order tires or anything from this company, I suggest you look it over very, very carefully upon receipt because they won't take ownership of damaged product.

Hi *****, We sincerely apologize for the inconvenience you've experienced with the damaged tire, and we appreciate your feedback. We understand that this situation has been frustrating for you, and we genuinely regret any inconvenience caused.Upon reviewing the timeline of events, we observed that the tires were delivered and signed for on the 6th of November, while the damage was reported on the 26th of November after taking them to a shop, with the tire already installed on rims.It's crucial to inspect all products upon receipt and report any damages promptly to ensure a swift resolution. We always encourage our customers to thoroughly check their orders before signing for them. We did take immediate action by submitting a warranty claim to the manufacturer on your behalf. Regrettably, the claim was denied, as the manufacturer cannot guarantee that the damage occurred before or after receipt. The pictured damage could have been caused by various factors, such as debris in a garage or an error in the shop.We genuinely empathize with your frustration and disappointment. Had the damage been reported at the time of delivery, we would have been more than willing to arrange for a prompt replacement. Unfortunately, after 20 business days and taking the items between two locations, we are bound by the manufacturer's refusal of the claim. We did offer you a discount for the replacement tire should you wish to order one.We value your business and are committed to improving our processes based on your feedback. Please accept our sincere apologies for any inconvenience caused, and should you have any further concerns, feel free to reach out to our customer service team.Thank you for your understanding.

Only wish I had checked out this company with the *** before placing two separate orders. Their website shows nothing but glowing reviews!!!. An expensive ****** was just learned.Ordered a set of rims for $1,000. All four rims could not be properly balanced. I blamed the garage and took the car to a well known and highly rated tire shop to see if they could balance them. I was shocked to learn from the new garage that all four rims were manufactured out of round and the garage could not properly balance them. I had also purchased for another vehicle four TPMS sensors. These arrived this month and I had the same garage try to install them today. The shop just called and said two of them could not be programmed.I just got off the phone with ***************** ". After explaining the issues and offering the shops number (who could provide all technical information to someone who cared) I was told I would have to do all the leg work asking the shop to provide all the details of what was wrong and then forward them to Canada Wheels ****************** After reading all of the reviews on this site, I am not hopeful for any resolutions on either issue. I would be happy to revise this rating if they actually made these problems right. I am not hopeful.

Thank you for reaching out to us with your concerns regarding the recent issues you've encountered with the rims and TPMS sensors you purchased from us. We sincerely apologize for any inconvenience this has caused you and appreciate your feedback.First and foremost, we want to clarify that we are an online retailer and not the manufacturer of the products. We understand your frustration with the quality of the rims, and we want to assure you that we take such matters seriously. It is disheartening to hear about your experience, and we genuinely want to make things right for you.We would like to clarify the process for handling warranty claims. Our standard procedure is to guide customers through the warranty claim process, ensuring that all necessary details are documented and communicated effectively to the manufacturer. This is done via email to streamline the case to the manufacturer, and to allow for a clear written record of the issue, which cannot be achieved over the phone. There is also documentation required by the manufacturer for warranty claims, which needs to be acquired via email as well. We understand that you have spoken with our Sales team, and we appreciate your willingness to cooperate in resolving these matters, but unfortunately our Sales staff cannot begin a warranty claim for you over the phone. Our returns team has already reached out to you via email with the necessary documentation to initiate a warranty claim. We encourage you to respond to that email at your earliest convenience, providing the required information.Our goal is to facilitate a smooth resolution for you, whether it involves replacements or refunds for the defective products. We genuinely value your business, and we want to ensure that you are satisfied with your purchase.If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you throughout the warranty claim process and work towards a satisfactory resolution.Thank you for your understanding and cooperation.