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ComplaintsforCobourg Nissan
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Complaint Details
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Initial Complaint
07/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a used van from Coburg Nissan in July 2021. At the time of purchase I was talked into also taking an extended warranty with roadside assistance, and was told I could cancel that warranty at any time, and receive a refund for the balance. On August 8th 2021 I sent an email requesting the extended warranty be canceled. I was able to get *** for a fraction of the price. On the 31st of August I called the warranty company directly since I had not heard back from the dealership. I was told that my warranty was still active, and that it can only be cancelled by the dealership. So I wrote the dealership again and this time I was assured that they had indeed canceled warranty, the person i spoke to at the warranty place was mistaken. It was supposed to take 4-6 weeks for me to receive the check. After about 8 weeks I wrote the dealership again, and was told it's more like 8 - 12 weeks turn around time. Ive since sent many messages asking for help. It's now been over 25 weeks, still no check. When the dealership did reply this week they suggested I have the check cancelled and start the refund process from scratch. When I asked how long the current wait time will be, im met again with silence. I've been lucky to get a reply to 1/3 of my emails. I'm frustrated. I've been waiting since early August. Being told no one knows where my check is, or when I'll be receiving it if i do cancel it to have it reissued feels not only unprofessional but also disrespectful. I want my money back, and I don't think I should have to wait another 6 months to receive it. Ty for your help.Business response
10/02/2022
Good morning, as you can see from the emails the requests were made. and the client should have received the funds by now. We have involved the companies’ senior managers and they assure us that they will make sure that if the cheque has not been cashed then they will re-issue the cheque. We are also confirming addresses match.
We sincerely apologize for the delays.
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.