ComplaintsforRobins Australian Shepherds

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  In March 25,2023 I purchased second puppy from Robin. We already have 5 year old girl from her. This pup was offered to us sooner then expected as someone opted out but we agreed to take her. We had her for 4 weeks and it was a very difficult time trying to adjust to the pup and our schedules. Finally with heavy heart I contacted Robin and asked her to take puppy back. We dropped her off to a Robin April 25,2023. We paid 3164.00 for her. I did not bring up refund until July 2nd. I sent Robin a text and she replied days later stating she needs couple more weeks. Since then I have contacted her numerous time and each time she replied days later with “busy” response. I felt I was fair in asking half of total amount we paid for the pup instead of 2300 that should be paid back as only deposit is non refundable. I have not received reply from her to my last email asking to please resolve this in a civil manner and e transfer the funds and I will cease any further requests. I hoped based on the fact we already did business with her 5 years earlier she would want to end this in a fair and simple way. I would prefer not to have to take legal action.

  Business response

  22/08/2023

  ******* msgd and emld me the day I was whelping puppies. This is a dedicated time to assure well being of the mother and safe arrival and successful settling in of all puppies. I also had a litter 2 weeks old, and my 3rd litter of the season due 2  weeks to come.
  
  When I could surface briefly from my responsibilities,  I made it clear to ******* I would not have time to engage and discuss potential resolve until the puppy  time frame would be complete , ie care keep vet checks and all arrangements worh waiting owners made, and the ups off totheir new homes, late to end August.
  
  I was saddened and dishearted that ******* disregarded and minimalised my intensive, single focused mindset of care and keep of the puppies,  as she continued to msg and emld multiple times since then.
  
  A couple of times I indeed replied  briefly  and again stated that the time to engage wasn't an option. As she is aware of the pups in my care via social media,  it's clearly obvious that the pups are still in my care.
  
  I have also reminded her to go back to the first of my replies that stated from the beginning I cannot engage while in peak demanding time with the puppies in my home.
  
  I don't appreciate her threat and intent to go to small claims court, though certainly she is welcome to do so.
  
  I still have some puppies who aren't old enough to leave yet  and a couple of older pups people had to delay til September to pick up.
  
  All that said is for your clarification of details.
  
  The FACT that stands foremost, is ******* and her husband signed a contract  that states if the persons cannot keep the puppy, the puppy will be returned WITHOUT REFUND..
  
  I will attach a photo of this applicable portion of the contract and agreement.
  
  My time is always dedicated to the well being, care and keep of the lives in my hands as priority before my own needs. 
  
  I am.diaheartened, by the demanded time consumption, to say the least. 
  
  ***** ** ******** 
  ROBIN Australian Shepherds 
  

  
  

  Customer response

  22/08/2023

  
  Complaint: 20428309
  To make this clear. Robin has texted few times stating she needs couple weeks. Then another week. There was NEVER time given and why was I put off if the refund was never an option. I already have a dog which I got from her. I hoped that my relationship with her over the years would make her want to be fair. It broke my heart to give the pup back and truly regardless of contract I could of sold the pup privately. But I chose best outcome for the dog and I stand by that decision still. I know that Robin would take best care of her. I am disappointed this has gone this far. I didn’t keep contract copy so once I seen her screen shot there is no point of proceeding with small claim court. However I would like to ask once again formally here for her to reconsider refunding half of monies we paid. 
  I am rejecting this response because:
  
  Sincerely,
  ******** *******
  

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