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          Mount St Louis Moonstone has 1 locations, listed below.

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            Business ProfileMount St Louis Moonstone

            Resort

            Contact Information

            24 Mount St Louis road, R.R. # 4

            Coldwater, ON L0K 1E0

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            Email this Business
            (877) 835-2112

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            24 Mount St Louis road, R.R. # 4, Coldwater, ON L0K 1E0
            Email this Business
            BBB File Opened:
            24/2/2009
            Number of Employees:
            30
            Business Management
            • Sarah Huter, Assistant General Manager
            Contact Information

            Principal

            • Sarah Huter, Assistant General Manager

            Customer Contact

            • Sarah Huter, Assistant General Manager
            Additional Contact Information

            Email Addresses

            Website Addresses

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            Customer Complaints

            5 Customer Complaints

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            Most Recent Customer Complaint

            15/02/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            We ordered 4 lift tickets on January 10 for this weekend February 19. My son contracted covid 19 this week and so we cannot go skiing this weekend and are cancelling our planned trip to Orillia. I notified Mount St Louis today and requested that our lift tickets be cancelled and refunded. Instead, they offered me a credit to use within this year - giving me just 3-5 weeks to use, since we cannot travel during that time we cannot use the credit. Since I've given them sufficient notice and they have not incurred any lost sales or cost associated with my booking I believe I should receive a full refund.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Karen K

            21/03/2022

            I purchased 2 passes for the 2021/2022 season. Their computer program would not let me purchase 1 pass at the discounted rate. I immediately emailed customer service, to which they responded that I would be given a credit to spend there not a refund. When I picked up the passes I asked that the credit to be distributed between the 2 passes, they would not do this. At the end of the season, I went to the cafeteria to use the credit. I was $2 over. The cashier was unclear and I ended up paying the full amount for the food. I asked for a refund so that I could use the credit first. I was denied. When I sighed about the outcome, the owner sighed back at me therefore mocking my feelings about the situation.
            Read 1 More Customer Review

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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