ComplaintsforTechnical Traders Ltd

• Initial Complaint

  26/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of Transaction: March 16th & September 16th 2021 The amount of money you paid the business: CAD 1179.13$ (March 2021) & 1198.81$ (September 2021) What the business committed to provide you: 6-month subscription to market trading signal and education What the nature of the dispute is: Undesired / unwanted automatic renewal Whether or not the business has tried to resolve the problem: I have explained to the business that I hadn't wanted to renew this 6-month subscription. I wasn't aware that it would auto-renew. I offered them to bill me pro-rata for the length of the time that the subscription had been running without me being aware that it had automatically been renewed (1 month out of 6), and asked for more or less a 1000$ refund. Business turned a deaf ear, stick to their guns, i.e. "Thanks for your inquiry. On 3/17/21 you subscribed to the 6 Month Subscription - BAN Trader Pro. As listed on our website here https://www.thetechnicaltraders.com/memberships/signup/jAMwUoghN is a recurring of $899 plus tax. This price has always been the same since you subscribed. As indicated to you when you were subscribing, all of our subscriptions automatically renew unless canceled prior to their renewal. Further, there are no refunds pursuant to Our Terms & Conditions, a copy of which you can find after logging into 'My Account' through our website. Additionally, ***** is aware and has to finally say on everything listed on our website, including billing. The only change is our new Total ETF portfolio which was added to the BAN subscription at no additional charge. The New Total ETF portfolio includes BAN, TIBT, and TTI, at no additional cost. The Technical Traders Ltd. and its staff are not involved in any scheme and false advertisement and all subscription prices can be confirmed on our website and in our Terms & Conditions." -Account/order/tracking number: ******

  Business response

  28/10/2021

  Business Response /* (1000, 5, 2021/10/26) */ Hi Justin-Claude D., It's Chris here. I have spoken with my support team to get this cleared up, and they have refunded the subscription back to you. Please keep in mind that our website does make it clear and says recurring subscription for that product, and you did have to approve the terms and subscription agreement manually to subscribe and pay. My support team does follow the rules, terms, and procedures, which are standard policies; they are just doing their job. The good news is that I have taken care of this and refunded the recurring subscription. I wish you all the best. Consumer Response /* (2000, 7, 2021/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi Chris, I have been a follower of yours on and off since 2010. Your insights into the market are always informative and appreciated. At the same time, the pricing structure of your subscription does not work for many people (including myself), as mentioned/brought up to you by subscribers recently. You used to have deals on Thanksgiving, Boxing Day and Independence Day; long gone are these days. At those rates, only people with 10,000$ plus in their trading account can justify paying the prices you are charging - which, honestly, have not been backed up by your BAN program's performance for many months now. I understand the whole terms and conditions thingy - who read those carefully and thoroughly (as we should), by the way?! Do you read your Apple iPhone software upgrade policy before clicking 'yes'? May be an automatic heads up email a month and/or a week prior renewal would be appreciated / make a difference. Or about not setting things up that they automatically renew, or rather give people the option of having their subscription automatically renew, by asking them the question (by clicking 'yes' or 'no') at the time of them subscribing? Is that not what we do these days, let people opt in a service, not automatically assume that they want in or want back in? I know your subscription rate would drop, but is that not a more transparent business practice? Additionally, as mentioned in my correspondence with your billing team, many times, when one unsubscribes from a subscription service, the cancellation takes place immediately. Meaning that one loses access right away; not at the end of the billing cycle (***** Stock pictures comes to mind, and that is just one example). In any case, thank you for allowing the funds to be refunded, as I do not trade at this time and have no need for a trading subscription service.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩