At-a-glance
Related Categories
Business Details
- Location of This Business
- 7035 Industrial Dr, Comber, ON N0P 1J0
- BBB File Opened:
- 24/9/2014
- Years in Business:
- 10
- Business Started:
- 1/1/2014
- Business Started Locally:
- 1/1/2014
- Business Incorporated:
- 20/9/2010
- Accredited Since:
- 2/8/2017
- Type of Entity:
- Corporation
- Business Management
- Customer Service, Manager
- Contact Information
Principal
- Customer Service, Manager
Customer Contact
- Customer Service, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Josh S
26/02/2022
![](https://m.bbb.org/prod/ProfileImages/2024/f4ee5237-0733-4f98-9cb1-2d714c6f27a2.png?tx=w_46)
Great Northern Insulation Response
10/03/2022
We appreciate you choosing Great Northern Insulation and are pleased that our crews were able to complete the work as scoped. We're confident that you made your home more energy efficient and will experience the positive effects for years to come.
![](https://m.bbb.org/prod/ProfileImages/2024/f4ee5237-0733-4f98-9cb1-2d714c6f27a2.png?tx=w_46)
Customer Response
10/03/2022
1. removal of existing insulation
2. installation of rafter air baffles and fiberglass batts for soffit area
3. installation of approximately 2" of spray foam for air sealing
4. installation of blown-in cellulose insulation
This was for an approximately 900sqft attic space aiming to achieve R60+
The "change of scope" GNI is referring to in their reply may be related to the issue that was caused when GNI installed the incorrect foam type in the corners of my attic. This seems to have been due to major disorganization and poor internal communication within GNI. I had to spend considerable effort to advocate for this to be addressed and resolved properly. GNI eventually returned to remediate their error in order to try to prevent possible future mold issues.
GNI's error caused considerable delay to the work being completed, and was extremely disruptive to my household.
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