Business ProfileforTricor

When I bought the extended warranty I made sure I asked if the entire system for the standard transmission would be covered if something happened including the clutch. I was told it would be so I went ahead and bought it. Well, I just found out it wouldn't be as I just had the clutch blew up on me about 3 weeks ago. Finally, after about 3 weeks they got back to the shop I took my car to get fixed. They told the shop that it wouldn't be covered, so I decided that I would give them a call to see why. Well after looking closely at the email I received from the insurance to find the phone number I say that it was from ********* ********** ********* so I don't know why they were the ones dealing with my claim when I bought it through Tricare. So after the phone call, I learned that the clutch is excluded from the warranty I bought. The gentleman on the phone said he couldn't do anything for me even tho I told him that was the main reason I bought the warranty as I was told the clutch would be covered. I am extremely disappointed as I've been without a car for 3 weeks now and now that I have a $3,000 bill that I have to pay for. It will be another couple weeks without it so now I am paying the loan on my car for it to sit around.

Hello *******,
We are very sorry to hear your experience with us has been less than positive.
We understand there has been some communication in regard to your coverage that may not have been clear.
We have reviewed your claim details to ensure the claim has been adjudicated appropriately and have found that the failure parts reported are clutch friction materials which are excluded from coverage under the terms of the contract. Thus, the denial of coverage was proper and we are unable to approve the claim for these parts.
We apologize for any inconvenience this may have caused you.