ComplaintsforCCT Global Sourcing Inc
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Complaint Details
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Initial Complaint
08/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order # ******* April 30th I placed an order for a leather ottoman $275. I can see the item supposedly shipped, the item cannot be tracked , I called *** * they said it’s a duplicate order and cannot be tracked . Called this so-called company and no one answers, I want the item I ordered or a full refund , **** ** ***********Initial Complaint
30/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased a TV stand from *********** (through *******)and when putting it together, thr hardware continued to just break. We contacted them directly, and they requested further information, which I immediately supplied. This was April 10-11th. I followed up a few days later and they again requested same info. Which I again immediately supplied. I followed up again and again was asked to supply same info. This has happened 5 times. This is info they requested Item: *************. 72" TV media stand, warm shaker Part - Cam lock pin / cam lock -picture from instruction book attached. My mailing address is ** ***** ******* ******* ** *****. Phone is ************ or ************. ******* ** ****** *** ***** ********. Batch code **** ******* ** ******* ***** ********. * *** ******** * ******** *** **** ** *****Initial Complaint
19/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I ordered a piece of furniture from ****** **** (order number: *******) a few weeks ago. When opened it and installed it, I found a large crack on top surface and inside. There is a small indent on the lateral side. The biggest problem is the heavy smell, ***** **** ** ******** ******** *****. I contacted customer service and opened a case (case number: *******. They asked some information and the disappeared. I wanted to get this picked up as soon as possible because of the heavy smell. A full refund is requested as well.Initial Complaint
11/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Ordered ottoman Email has NO order number but says thank you for ordering. Link that shows ottoman is not working says “error message “— so basically we have NO clue if it’s coming to our house to be delivered or not. We spent the money and now it’s a ? If **** **** ** ***** *** it’s going to come. And now the ottoman is $40 less priced on the site. **** ** * **** ** * **** * ** ********** I called the customer service # and NO answer - voicemail **** *** *****Initial Complaint
14/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased the ************ TV stand on 8/14/22 for $329.00. On 8/22 I discovered one part arrived damaged. I followed their process to request a replacement part. Multiple emails were exchanged. Simpli home kept saying they were looking into it. However after 2 months of waiting no replacement part has been received. I requested a refund at least two times and they continued to say they were looking into it. To date, they are no longer responding to me and neither a replacement part nor a refund has been received.Customer response
08/11/2022
Hello,
You can close this complaint. I heard from the company. They refunded my money.
Thank you very much.
*** *******
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.