ComplaintsforVaughan Gymnastics
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I called Vaughan Gymnastics to register a tryout for my daughter by phone. They told me to etransfer them $25 to hold the spot. They did not inform me, nor is it found anywhere on their policies on their website that it is not refundable. I called them back 3 times left 3 voice messages, and emailed them several times to ask for the refund because we decided we will not go for the tryout. I had left messages and emails prior to the tryout day to notify them beforehand that we would not be able to attend. They responded back finally saying they were not going to send back the money AFTER the tryout date. They did not provide any services to me so I don't see why I would have to pay for this fee.Business response
26/06/2023
This issue was resolved on June 5, 2023. A refund was issued on June 5th and the cheque was cashed on June 12, 2023.
*****
Customer response
26/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.