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            Business ProfileMetropolitan Movers

            Moving Companies

            Contact Information

            1B - 45 Basaltic Rd

            Concord, ON L4K 2T8

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            Email this Business
            (888) 587-5687

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1B - 45 Basaltic Rd, Concord, ON L4K 2T8
            Email this Business
            BBB File Opened:
            1/1/2012
            Years in Business:
            12
            Business Started:
            1/1/2012
            Business Incorporated:
            22/2/2010
            Type of Entity:
            Corporation
            Business Management
            • Mr. Leon Karachun, Director
            Contact Information

            Customer Contact

            • Mr. Leon Karachun, Director
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            Complaint Details Unavailable
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michelle B

            18/04/2022

            The movers I had showed up 2 hours late, and did not offer any discount. They said we would have to conact after the move was conpleted and paid for. Two of three of the movers took 20 minute breaks every time they moved one box, and resulted in my move taking way longer then needed. We ensured to provide them water and access to bathrooms as needed, however took way more breaks then needed, resulting inan extra hour and half added to my time, after considered legal break times, and even some normal wiggle room to take a breather when needed.They wouldn't allow me to contact anyone prior to paying the final fee for total time they were moving, nor offer any assistance, even though they ackowledged two of the workers were working. I was told all inquiries would have to be dealt eith afterward. No one the responded to me emails, texts or calls, after the fact, to see if any reduction in price could be given due to the issues of lateness and the movers purposefully taking longer so they could take. The company essentially ghosted me.

            Metropolitan Movers Response

            08/12/2023

            We are genuinely sorry to hear about your unsatisfactory experience with our moving services. Your feedback is valuable to us, and we take your concerns seriously. We apologize for any inconvenience or disappointment you may have experienced during your move.
            We would appreciate the opportunity to discuss the specific issues you encountered and explore ways we can address and resolve them. Customer satisfaction is our top priority, and we want to ensure that we address any shortcomings in our service. We understand the importance of quality service and customer care, and we regret falling short of your expectations.
            Thank you for bringing this matter to our attention, and we hope to have the chance to make amends.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Ontario

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