Business ProfileforPave-Way Asphalt

On April 15,2022, I agreed to get my old asphalt driveway dug up and a new one put in. We agreed on $5000. On July 7, 2022, Pave-Way gave us our new asphalt driveway. On April 16, 2023, I noticed a spiderweb of cracks in our new driveway. I contacted Luis, the salesman I dealt with who directed me to their customer service department. On April 16th, I sent customer service a copy of our receipt, along with photos with the damaged areas in our driveway. They phoned me back on April 19th and told me they would be by sometime in May to do the repairs. May came and went and no one from Pave Way came or even contacted me. So on June 16th, I sent another text looking for an update. On June 18th they replied, that they would be over in the "next 2 weeks". On July 14th I again texted them, notifying them that I was going on holidays the first week of August and that I did not want the repairs completed while we were gone. I also sent additional pictures, because I now have grass growing in spots all along the right side of the driveway. (the repair will now be a larger one). No reply until July 25th, was asked for a few more weeks "** **** **** ******* **** *****". On July 31st I now notice grass starting to grow up the left side of the driveway. Sent additional pictures of new trouble spots. August 8th let them know we were back, and was asked for my address. Have not heard from anyone since. This drive way has a 1 year warranty, however Luis told me that if I had any problems the first 2 years they would look after it. However that part is verbal and I cannot prove it. Summer is almost over and despite reaching out, I keep getting the runaround. Every time I text, they ask me again for my address, it feels like they are stalling. I still have all texts and pictures of my drive way to prove my claim, as well as the original receipt which says in writing all work guaranteed for one year. I am asking for a replacement but would prefer a refund and get someone else.