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ComplaintsforCanadian Glass Railings
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
17/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Canadian glass railings was engaged to replace the indoor and outdoor railings to glass. Advance of $4000CAD paid already. Service was never performed and there is no customer service. Arie M. owner is not responding to emails, calls and text. Very unfortunate that we engaged him on 19th November 2021, it has been almost 2 months since he has been delaying. Recently last 2 weeks he is not responding at all. Initial time frame given to us was 3 weeks. We are not sure about his situation and his ability to perform the task in near future. Kindly help us to resolve this issue. It is our hard earned money at stake. We can't afford to loose it. ThanksInitial Complaint
12/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Nov 3rd we agreed to proceed with this company for our ourdoor stairs railing based on online comms and in person meeting. We paid 1,600 cash advance on a total estimate of 2,880 net. Since then the contractor left the glass by the house when we were not here and keeps promising he would come finish the job but never shows up. I need to get thus done as it us a big safety concern and therefore I need my money back to hire someone else. I have full correspondence showing all the times he promised to finish and never showed up.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.