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Business ProfileforArrow 2000 Window & Door Systems Inc
At-a-glance
Related Categories
Business Details
- Location of This Business
- 960 Edgeley Blvd, Concord, ON L4K 4V4
- BBB File Opened:
- 24/7/2001
- Contact Information
Principal
- Mr. Robert Cascone
Customer Contact
- Mr. Robert Cascone
- Additional Contact Information
Fax Numbers
- (905) 660-6393Primary Fax
Phone Numbers
- (905) 741-7070Other Phone
- (905) 660-6393
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Sonya B
06/12/2021
Arrow 2000 Window & Door Systems Inc Response
10/12/2021
When the broken pane of glass was reported to us, we told our supplier/manufacturer of the windows , that it was a pressure crack according to Sonya, which would be under warranty. Our supplier requires a picture of the broken glass to process the warranty and when we were e-mailed a picture of the glass, which we in turn e-mailed to our manufacturer, they ruled that there was a clear point of impact against the glass that caused it to shatter so, it would not be under warranty. The charge for the broken glass replacement was from our manufacturer, it had nothing to do with us. The leaking window in the basement, under a wood deck was then reported to us by Sonya but, unfortunately, we actually went into a lockdown and had to close our business for close to 2 months because we are not considered an essential business. At no point in time did I refuse to answer any of Sonya's e-mails or calls after we re-opened and were allowed to resume our business. Our installer foamed, caulked and installed exterior aluminum flashing around that window under the deck but, because of the wood deck being right above it, the water seems to be running down the exterior block wall and finding its way through the flashing. Not to make any excuses but, we all have been affected by Covid in the last couple of years now and orders that normally took 4-6 weeks to complete are now taking 16-18 weeks and our company, as well as every other company in the construction industry has been affected by these delays and shortages of materials and products.
I like to re-iterate that at no time have we stated that we would not go back to try to solve this leaking issue and in fact, I have been in contact with Sonya in the last week or so ,and actually told her that I would be sending our installer back to see the problem, just to have a bit more patience. . We are also having our manufacturer prepare a report on what the service man seen when he went to replace the broken glass unit.
Yes we are responsible for the delay in trying to find a solution to this issue and I hope that we can change Sonya's opinion about our company.
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