29 Customer Reviews
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Review from Dale R
1 star10/02/2024
** ******** ****** ** *** **** * ******** ******** ** *** * ****** ** *** *** vmedia they have been charging me since the first of Feb saying that I am hooked up and I don't even have the jack in my place * *** * * **** ****** ******* ** **** *** *** *** ***** * ****Review from Matthew C
1 star14/12/2023
Absolute garbage product, and even worse customer service. ** **** *** ** **** *** * **** ** ***** * ***** ***** *** **** **** **** **** ******** **** ** ** ****** ********* I am usually on the phone two to three times a week. Always looked out. They gave me a new password tonight. and still no service. I work ** *** *** to pay for this terrible customer experience. * ***** **** ** ***** * *************** ***** ********* **** * *** ** **** ** * **** ******* **** *** ******** ********** *** ** * ** ** ***** * *****Review from Cal G
1 star26/11/2023
Very horrible service, the internet always goes out and they do not accomodate to your inconvenience and are very **** about it over the phone or online.Review from Paul B
1 star16/10/2023
After my internet was out all morning and me rebooting it several times. When their technical support finally opened at 10:00 a.m. I called them to inform them of the issue where they called me a liar and told me that the issue I'm having is with my equipment and not their service. After several attempts to reboot my system again, they finally escalated my ticket which took a couple of hours for a response and then they finally called me back after several hours after that,to inform me that yes ****** is down and it is not my products but them. Then the customer service manager calls me after I requested a manager call back to take my complaint and when I told him the issues he called me a liar again, and I was told that this is the first complaint even though I've been complaining over a year with issues about my internet.Review from Nicole T
1 star28/09/2023
They said my internet hook up was conformed for today and then tell me it was not confirmed and stated it may ,,,,, May!! Be in the next 48 hrs. The customer service is awful and have no knowledge about hook ups. ** *** *** **** ** ** * ***** ** *******Review from Kathrine S
5 stars07/09/2023
I’ve had the service for awhile now and it’s been nay went down oneReview from Ralph D
1 star18/08/2023
I notified them by email and chat to cancel service. They refused to accept cancellation requests except by phone (I signed up online and never had to call to set up the service). I eventually got through on the phone and told them to cancel, but they kept billing my credit card. I got my CC company to block future charges. I never heard from Vmedia after that. Now I found out there is a collection notice for $124 on my credit bureau file.Review from Lois H
1 star22/05/2023
You have to pay your bill ahead of the service. When you cancel and pay the balance of your bill, they will inundate with collection calls for a bill that has been paid. It is the only time they will offer you a deal. They said I had 2 accounts, which should be investigated. They sent me an equipment shipping label with the wrong address on it. They wanted me to go back to the post office with a different shipping label, and I had already given them the confirmation number from ****** ****. They said I had to call **** to cancel it, even though they were able to call them to connect it….? They said I live on *** ******, I have never lived on that street. And they tried to get me to pay my again. This company needs investigating. I have been without service now for 4 days, and have no security for my home. They kept apologizing, but there comes a time when ‘Sorry’ doesn’t cut it, even with a Canadian. **** ****** ** ***** ** ******* *** ****** **** **** ** ********. Please, Send them in for investigation. Kindest regards, **** *Review from jim b
1 star01/03/2023
***** ** ******** *. I went to them because they were one of 3 who serve my remote northern community and were the cheapest of the 3, by $20/month. I suspect defective modem after 3 frustrating hrs on my cell phone trying 2 get the new equipment 2 work. They blamed the cable providers slow internet speed/defective co-ax, but I was currently using their pricier equipment with no issues. I was looking 4 ways 2 cut my low income expenses with rising inflation. It has taken me a month 2 get a semi peaceful resolution. They did not send me return labels 4 the defective modem and/or router and charged me the $25 restocking fee 4 THEIR defective modem.Review from Eugene Z
1 star08/01/2023
Winnipeg, Manitoba, Canada. Became a VMedia client on Dec 7, 2022 Since then have had no internet connection, starting next day: Dec 8 - From 1pm-7pm. Their tech support said they can see disconnection but unable to help (how is that ?), advised to just wait. Dec 9 - from 1pm- morning Dec 10. Went through troubleshooting with their tech support, no positive result. Reconnected by itself, I guess. Dec 11 - Dec 14 Internet crushed, no help from their tech support, they just kept saying "restart modem/system". Officially informed their customer care department on Dec 16 that I quit. Nevertheless, on Jan 1, 2023 they tried to charge my credit card. Good thing I had cancelled my credit card expecting/suspecting such * ***** from Vmedia. ****** * **** * ***** **** * ** ***** ** ******** *****
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