Reviews

This profile includes reviews for Simply Smart Home Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Simply Smart Home Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Simply Smart Home Inc

  7250 Keele St Unit 94 & 95 Vaughan, ON L4K 1Z8

• 

  Simply Smart Home Inc

  1010 - 2225 Sheppard Ave North York, ON M2J 5C2

Review Details

• Review fromRaviprasannaa C

  Date: 01/05/2025

  1 star
  ****** ** **** ******** ***** *** ***** **** Simply Smart with their ***** ******* tactics by way of installing Air-conditioner and Water Softener. I called to regarding buyout options for both the products In 2023, they gave me the buyout price of 5000 & 3500 approx. I did not but in that year, I want to close it this year and asked them for buyout value, I was shocked to see 10200 & 7500 respectively. This is the first time seeing a product that increases its value after 3yrs of use. The value should be much lower than the value given in 2023. This is how they sell their product and lock their customers for 15years. also I am paying 92.34 & 63.03 monthly currently. which is way too high. ****** ** ***** ******** *** **** *** ****** *** ***** *********

• Review fromK. T.

  Date: 28/03/2025

  1 star

  K. T.

  Date: 28/03/2025

  **** ******* ** ********* After we purchase heat Pump their agent have not mentioned anything that payout will vary with depending on year of the payout . When we asked for the payout amount in June2024 they gave it as $8300 and when asked again in March2025 the payout amount bumped to $12300 . Asked for the reason they state that is mentioned in the contract when you sign in. **** ***** ***** I am going to file case .

  Simply Smart Home Inc

  Date: 09/04/2025

  We're sorry to hear about your concerns and truly understand how frustrating this experience must have been. We’d like to clarify that the payout amount mentioned is based on the rebate structure and payment schedule, which was explained at the time of sale and again in June 2024. Our records show that you received the rebate but chose not to apply it toward the system payment. This decision does affect the long-term payout value. Additionally, you acknowledged that a payment was missed while you were out of the country, which also contributes to the current status. At Go Lime, transparency and trust are core values, and we’re committed to clear communication throughout the process. If you still have questions or would like to speak directly with a member of our team, we encourage you to reach out. We're here to help and always open to resolving any remaining concerns.

  K. T.

  Date: 10/04/2025

  This is not explained at the time of sale. Even after I specifically asked why they are mentioning about $20000 on the bill when the amount was only $8000. **** * **** **** ** ******** ***** *******. I will fight till the case is reviewed by the appropriate authority and case will be filed.

• Review fromDave R

  Date: 08/01/2025

  1 star

  Dave R

  Date: 08/01/2025

  This company is not reliable, trustworthy or transparent in their dealings with customers. They promised the world of good if you go with them but failed to disclose the length of the term they lock you in for. When you try to cancel they hold you ******* for thousands of dollars for units that would cost anywhere from $2000- 4500 per unit including the labour costs. Then on top of that when questioned about increasing cost, the response is it is for inflation for labour cost. to do what??? When asked about maintenance was told that is not included only repairs. Why pay for a service that does not include maintenance. However when asked about the agreed term per contract, and that there is no mention of increasing costs an acceptable response was not provided. This all seems to be a **** and get you trapped in for thousands of dollars for equipment with no exit strategy. their costs is 3-4 times regular market pricing. ********* ** **** **** ** **** ****** ***** **** *** ** **** **** ** **** ********* *** **** ******* ***** **** **** ****** ***** **** ** ** *****  Would never recommend them and they should be investigated **

  Simply Smart Home Inc

  Date: 17/01/2025

  Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. At Go Lime, we strive to ensure transparency and clarity in all our dealings, and we regret that our communication may not have met your expectations in this instance. We’d like to address the key points raised in your review: Contract Terms and Pricing: Our buyout calculation and price adjustments are clearly outlined in our Terms & Conditions. During your initial interaction, our team explained these details, including how costs may change over time due to inflation or other factors. However, we understand how important it is for our customers to feel completely informed, and we will work on ensuring even greater clarity in these conversations moving forward. Service and Maintenance: We strive to provide value by including annual maintenance as part of our Flex Plan. It appears there may have been a misunderstanding about this, as our representative did attempt to explain it but was interrupted during the conversation. We followed up via email and also reached out to further clarify this and discuss additional options, but we understand you may have been in a rush at the time. Buyout Options: While purchasing equipment at the time of sale wasn’t an option in this case, our team remains available to discuss buyout alternatives should you wish to explore them further. Company Name Change: The change from Simply Smart Home to Go Lime was part of our ongoing efforts to better serve our customers and reflect our evolving mission. This does not affect the quality or terms of the service we provide. We apologize for any frustration you’ve experienced and remain committed to resolving your concerns. If you have any additional questions or would like to discuss buyout options further, please feel free to contact our team directly. Thank you for bringing this to our attention, and we hope to regain your trust.

• Review fromMukesh J

  Date: 26/04/2024

  1 star
  I was told by the salesman that Simply Smart would take care of all the paperwork and the return of the AC unit to ********. Only when I called to ask why I was being charged for the AC unit by ******** and also at the same time being charged by Simply Smart I was told by Simply Customer Service that I needed to call ******** to buyout the unit and then they can return it. I have certificates from Simply Smart stating that they have installed the Heat Pump replacing the AC and the furnace heating ******** wanted me to buyout the whole HVAC system not original AC unit . When sent the buyout invoice and information to Simply Support they acknowledged. Simply Smart should take over the buyout and I continue with my rental agreement with Simply Smart . * ** * ** **** *** ****** *** I am very stressed out about the situation - I kept asking what are the next steps and no one from Simply Smart was responding . Further more the longer I do not pay the buyout I get charged with NSF fees and my credit score is going to get affected. ******** has closed my account for the HVAC service. If I had been informed to check with ******** about the buyout before installing the heat pump I would have known not to go ahead with Simply. I was only asked to check about the buyout after heat pump was installed and you could not return it. Additionally they should have reimbursed the full amount they charged me for the 3 months that ******** was also charging me - instead they reimbursed me half the amount that ******** charged me. ***** ******* I would strongly recommend anyone that is approached by door to door sales to not sign up get your buyout quote. Simply will promise you the world but stop responding after the fast installation so that you are way past the cooling time to get out of the contract The two providers ******** and Simply will play ping pong and none will take responsibility

• Review fromBen M

  Date: 30/01/2024

  1 star
  I am on a service maintenance plan with Simply Smart for my plumbing and heating. They offer free maintenance for the furnace so I went ahead and scheduled one. It turned out to be more of a chance to sell me a new furnace instead of checking and cleaning my old furnace. *** *** ** **** **** * ******** *** *** * *********** He just merely looked at my furnace and told me that I need a new one. So much for time and money wasted in paying them a monthly plan.

• Review fromMary S

  Date: 28/11/2023

  1 star
  This company uses dishonest sales tactics to trick the customers into accepting their overprice tanks. My husband and I were tricked ** ***** **** *******. They said that we will be saving money with their tank. That our ******** bill will be lower, but that ended being another of their ****. Would be better and cheaper buying a water tank from **** ***** ** *** ***** ******** ***** and just paying once for the tank and the installation and get it done.

• Review fromAsemarech Y

  Date: 21/11/2023

  5 stars
  Ervin is very helpful and very knowledgeable man. I really appreciate the services that he provides to the water heater tank in my house. He explained and demonstrated about it and makes me understand the issues, with the lights on and off. Thank you Ervin

• Review fromKim W

  Date: 15/11/2023

  1 star
  *** ***** ******* * *** ****. Over charged called everyday ********** *** ** ******. Always trying to upsell and almost blow up my house for not doing proper installation.

• Review fromDawn R

  Date: 22/09/2023

  1 star
  My senior (85yrs old) mother signed a contract for a hot water tank rental unbeknownst to the family. She is very trusting and was under the impression it was a 5 year rental. It turns out that the contract is for 15 years and the buy out regardless of her already paying for 2 years will be still way more than a new one costs today. Who would think its okay to talk ******* ****** an 82 year elderly women into a 15 year contract. This company has no integrity. I have tried to reason with them on my mother's behalf with no reasonable buyout being offered. I called again this week and was told I would get a callback that day .... as you probably guessed no callback.

• Review fromSom K

  Date: 17/08/2023

  1 star
  Very disappointed with the service and faulty products given. I was happy with my previous water heater and I was tricked by the sales agent to get Simply smart water heater installed. My costs went up from 28.5 a month to 35.59 and this year they again increased the rate by another 6% (they say its part of the contract you signed) I was given a complimentary door bell which stopped working after few months and when I called was told they will charge 99 + tax for the service agent to visit. They don't care of customer satisfaction and I was told to write review if I was not happy.