Business ProfileforClera Windows & Doors

Clera Windows has treated us very unprofessional. They take no accountability, and just blame their CUSTOMERS. there is obviously no quality control where the windows are made, and before they leave the factory. This should never have left the factory and been installed like this!!! They expected me to pay the full amount (minus $500) THE DAY THE INSTALL GUY LEFT. Raj threatened legal action ***the very next day after the installation*** and leaving us with all these quality issues. He tried telling us they would send their quality technician out ***after*** we made the full payment. We had already paid a large portion. we would not have that, and be left with all these issues. how can we trust clera will fix everything if we pay in full, especially with the way they have treated us so far? There are cracks/holes in window casings, installed wrong windows in wrong rooms (master was to be 2 triple pane windows for noise surpression, while the other bedroom was to be double). Some windows are very tight/hard to lock/unlock, large dining room window out of plum, hole in a screen, several dents in screens, silicone was filled in window casing on large main window casing to supposedly hide a hole (did the hope the customer wouldnt notice? Someone noticed the issue, and tried to conceal it. nobody including the installer or clera has pointed out any issues except for us), window winder just falls off. we shouldn’t have all these issues with brand new windows either! why should i pay in full prior to the job being finished? There was only 1 guy who advertises that he works for another window company installing our NINE windows. He said Clera didn't even pay him for the last job. He also tried to leave old rotted wood frames and insert the new windows into them. Everything was just sooo unprofessional and left us regretting going with Clera for our windows. We should not have been treated this way!