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            Business ProfileMasse's Cost Plus

            Furniture Stores

            Contact Information

            Cornwall, ON K6H 1B4

            Visit Website
            (613) 932-3240

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Cornwall, ON K6H 1B4
            BBB File Opened:
            15/3/2002
            Number of Employees:
            1
            Alternate Business Name
            • Massé Cost +
            Business Management
            • Mr. Roger Masse, Owner
            Contact Information

            Principal

            • Mr. Roger Masse, Owner

            Customer Contact

            • Mr. Roger Masse, Owner
            Additional Contact Information

            Fax Numbers

            • (613) 938-0272
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            24/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I'm not able to get ***** ***** to repair or replace or refund my money. I have been trying to have this issue with the chair resolved with ***** ***** and it's been over eight months I've been waiting. I have even had my brother *** ******** take over dealing with ***** ***** and that's not working. My brother is my care giver and advocate for me and now I'm asking for the help of the *** to help resolve this issue with ***** *****. I'm ready now for ***** ***** to just give me a full refund for the chair and I'll go elsewhere to get a new chair as I need the chair for me to sit upright when my breathing is bad and I'm not able to use the chair safely. I suffer from long covid and I'm on oxygen 24/7 so either a repair immediately or replace or refund. I have not filed a complaint until now and I'm pleading with the *** to help me resolve this issue as I'm on a disability income and cannot afford to just go out to buy another chair. Thank you God bless
            Read More
            Read 6 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            GILLES V

            06/07/2024

            HI Can I retailer force the customer to pay the 1.9% fee that the store have to pay when paying by a credit card.Well Masse furniture in ******** wanted me to pay the fee when paying by credit card.The kitchen set was aprox. $900 including tax so I wanted to pay by my credit card to get my credit card points.The sales lady told me the fee is 1.9% which is $17.I told my wife I am walking out and she agreed, which is a matter of pricipal.As we were walking out, the sales lady said hold on, I will talk to the owner / manager.She had the owner on the phone, I was expecting that ok, we will waived the $17 fee. BUT NO, THE ***** LADY SAID HE`S WILLING TO GO HALF SO WE WILL PAY $8.50 EACH.Well, I think that I never felt so insulted in my life. I told my wife that let`s go home and we laft the store and the sales lady was walking behind us saying desperately ...ok...ok..we will pay the fee.We never bought the kitchen set. So for $8.50 the sales lady lost her commission because of the owner.*****************************, ******* .

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