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Complaint Details
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Initial Complaint
13/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Well before you agree to anything with this company make sure you understand exactly what you are getting. They came door to door which is against bylaw in my city for starters. I was made to feel that what they were doing was removing my old driveway and paving a new one, but that's not what they did, all they did is what is called an overlay. So on Sunday evening when I agreed to what I thought was a new driveway I shook his and signed a contract which my mistake was not reading it over properly. I asked when it would be done which I think is a fair question. He told me that they would do prep work on Monday and pave on Tuesday well to my surprise when I came home Monday it was all done. They did no prep work I have security video that shows what they did. The job was rushed and poorly finished. They showed asking for payment, but before I payed I had some issues with a few things and after bringing them up it seemed that he didn't care and kept telling me that I have a 5 year guarantee on all work so doesn't that include the finishing. Now it's been 4 days that I'm trying to get them to come clean some mess that was left behind and to look at some issues. They have not come back yet even after telling me 3 times that they were going to come. So don't waste your money on them cause reading some of the reviews they've had some similar issues with other customers.Business response
03/01/2024
We have a license to go door-to-door first of all, so we have no problem repairing any issues you have with the driveway. If you want we will remove the existing driveway dig it out 9 inches play 3 inches of rock compactor down Lay three more inches of rock and compactor down Then lay 3 inches of commercial grade AsphaltCustomer response
07/01/2024
Complaint: 21004474
I am rejecting this response because:
Sincerely,
*** ********I reject this response because I no longer trust your word, so unless it’s on contract and on that contract, it tells me what day you will be coming back what you will be doing and how long it will take with your signature at the bottom of the contract you can email me the contract I’ll give you a few days to email it to me. My email address is. *********************
If I do not get an email with a contract on what will be done and what days with your signature at the bottom, then this response is rejected
Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of contract October 17th 2023 ******* ****** ***** ******* ****** **** ** ******* ** ** ******* ****** ******** *** ********* We had someone come to our door looking to give us a free quote on paving our driveway. We both had a chat about what I wanted done. You will notice in the contract (picture included) that the driveway was supposed to be extended where we discussed and it was not. I was ordinally told that they would lay gravel as a base and put 6" of asphalt. my wife signed the contract while i was in the shower only for me to notice that it was only going to be 3" which is something I was ok with considering they said they would put a gravel base down. The didn't and just laid Asphalt on top of my dirt driveway. we have video proof of no gravel trucks showing up and they left a mess around the property that I had to clean up. All of this was in the contract agreement. I would prefer not to take legal action. I have been in contact for 2 weeks with **** *******, who gave me his word the job would be completed on certain dates and has not delivered on his promise.Business response
05/11/2023
I’m very sorry to hear about the issues you’re having, but we spoke yesterday and I told you I will finish it for you by Wednesday. You decided to make the driveway bigger after we finished it. I told you I would do it at no additional cost as a favour. No problem whatsoever. I will do it for you by Wednesday. I don’t understand what is going on. I’m very sorry to hear that there’s not much else I can do. I will finish it for you by WednesdayCustomer response
08/11/2023
Complaint: 20826583
I am rejecting this response because: This is the 4th time you have told me that you would show up and finish the driveway. You chose not to show up again, even after this complaint. I didn't decide to make it bigger after you finished, it was discussed the day you showed up at my door what my expectations were. It was all in the contract we signed. Why didn't you lay a base of gravel like in the contract? Why didn't you extended the driveway like we discussed?
Sincerely,
**** ******Business response
21/11/2023
I have informed his customer that we will replace his driveway with a brand-new one free of charge on the 1st of April at 7:30 am. The problem is the season is over for the Asphalt this year.Customer response
21/11/2023
Complaint: 20826583
I am rejecting this response because: Your company had over a month to fix the driveway. You knew the asphalt companies were going to be closing soon and you spent that time going door to door to get more clients instead of making good on the contract we agreed to. You told me multiple times you would show up and make it right but never did. Now, you expect me to wait 4-5 months, only for you to not show up again. You have given me no reason to trust you. You didn't manage your time properly and left me hanging out to dry. I mentioned very early on in an email that if you didn't show up after the 2nd time, I would take additional steps. Your response was "Sounds good" This should be no surprise.
Sincerely,
**** ******Initial Complaint
31/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired trade right paving based on their sales pitch of don’t pay a dime till satisfied. After they were done they left a mess and when they came to collect the money I paid on a promise that the cleanup would be complete the next day.. using the phrase “ we won’t ruin our reputation over a small clean up you have my word” that was three weeks ago. Five or six promises later still nothing.Business response
03/08/2023
We are extremely sorry to hear about your problems. We will look into exactly what happened and investigate. If you have any issues you need resolved I will resolve them ASAP, that’s not a problemCustomer response
04/08/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 20398500, and find that this resolution is satisfactory to me. If they do as they say.
Sincerely,
******* ******
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Customer Complaints Summary
13 total complaints in the last 3 years.
12 complaints closed in the last 12 months.