ComplaintsforLavergne Home Improvement Renovations

• Initial Complaint

  27/04/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Had Lavergne Construction come and visit the property for a quote for an upper level addition Dec 27, 2022. He came was pleasant and provided a quote for $146,700 on January 3rd, 2023. We spoke and decided that we would go ahead with the renovation in which he turned the estimate to invoice on Jan 13th, 2023. Due to financing issues (mortgage lender does not finance structural renovations) I had to cancel the renovations. No contract was signed, deposit of $6000 was given Jan 20th and notice to cancel was given Feb 9th at 4:11pm. This is within 30days of the Estimate being produced - no signed contract, no materials purchased, no drawings, no permits pulled. Job was to start beginning of May 2023. Therefore Job cancelation was 3months in advance of start date. I requested my deposit be returned due to the 30 day cooling off period and I have been through the run around and that there is a clause in his contract (I have not signed anything nor does any documents he had sent me refer to non refundable deposit). Last contact with the contractor was March 6 stating he will work something out. I messaged again April 16 for my deposit and now I have been ghosted. I need help to regain my deposit of $6000 for materials and work not performed on my property.

• Initial Complaint

  28/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired this company to do out bathroom renovations. They claimed that they had certified electricians and plumbers. This bathroom was small, and was supposed to take 3 weeks, ended up being 5 weeks, with a lot of anomalies. They didn't have certified plumbers or electricians, they did the work themselves. They didn't do a walk through and our shower has leaked and the bathroom sinks keep leaking. We have called them to fix the problem, but we have been ignored. They want money upfront for a date, which they don't even abide by, they were a week late. This was for $5,000.00, then they wanted more money to buy products, which we gave them $20,000.00, but things had to be returned, and they said because they were waiting for their money to be returned that we had to buy the products. They gave us a quote, which ended up being a contract then an invoice, all in one. No receipts were ever provided and the things that were bought with our money, they didn't leave any of the products behind. ** **** ***** ******** ******* ***** **** ***** *** *****  I want my bathroom done properly! They are not qualified and should not be running a business. I am filing a complaint, because they are ******* ****** *** and not fixing their mistakes. They have done a horrible job and the customer service is not good.

• Initial Complaint

  22/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Began a project for a full upstairs renovation in may 2021. Was told the reno would be completed by early July. ***** failed to supply adequate labourers the entire length of our reno, mostly only having one person here to do the majority of the the work. He rarely attended our home to check the status and quality of the work being done. This lead to several things having to be redone (example: vinyl flooring in kitchen was jot properly installed and a portion had to be redone). He promised us the environment would remain very clean as we stil had to live in the house during the renos. I am still 6 months later cleaning dust and other dirt from the reno. I was told a cleaner would be coming in to do a final clean, that never happened. Its now the end of october and there are still several things that still need to be touched up and completed. ***** has ghosted us and it seems he has no intentions of completing the work to the quality he ensured us. This man promised the world and left us extremely disappointed with the quality of the work. Not to mention the reno took double the time we were promised solely because ***** continued to take on other projects leaving no labourers to complete ours.

  Business response

  01/11/2021

  We have reached out to the clients and asked for a punch list or outstanding items and we have open 3 way conversation but have had no response since we reached out addressing there “conserns”

  Customer response

  05/11/2021

  
  Complaint: ********
  
  I am rejecting this response because: we have reached out and were told they would get get back to us. The last text message with ***** state he will be checking with ***** and getting back to us. Its been now 3 days.  
  Sincerely,
  
  ***** ****

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