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Business ProfileforCanadian Tire
At-a-glance
Related Categories
Business Details
- Location of This Business
- 825 Eglinton Ave E, East York, ON M4G 4G9
- BBB File Opened:
- 11/6/2007
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
*** ******** ******* *********
Date: 04/01/2023 - 3:13pm - Amt paid: 185.31 (188.99 pre-tax-$25 coupon) - 4 Wheel Alignment - The dispute is in regards to the services rendered, and ambiguous nature of the estimate/invoice. a. Estimate was based 1.5hr-2hrs of labour. Less than <30 minutes of labour was performed (I waited and watched the service). b. Estimate was for 4 wheel alignment, only 2 wheels were aligned (the service technician took pictures, and showed me the picture of the wheels that were aligned - it was only for 2). c. No labour cost or breakdown was listed on the estimate or invoice, making it impossible for me to understand what I was charged for. I had to ask for the breakdown, and the staff there was being very evasive on the pricing and labour that went into it the service. When booking the appointment, I was told the estimated service cost was based on the service taking 1.5-2hrs of labour, so I would have expected the cost adjusted based on actual time the service took, in this case, less than 30 mins (for instance, if the wheel alignment wasn't needed, I wouldn't expect to pay the full cost of service). - I attempted to resolve this with the store, as well as with the customer service support line. They took my complaint, but told me there was nothing that could be done. The complaint reference # is *********. - My expectation is to get an honest explanation of the charges, and if what they charged would be aligned with Ontario's Auto Service Industry laws/regulations. If I was overcharged, then i'd expect an adjustment - ******** * ***** *** ****** ***** **** ***** ** *** ************ ******** ********** *** ********** **** ********** ***** *** *******.
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Bryan G
11/08/2022
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