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ComplaintsforReins Heating and Air Conditioning Ltd.
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Complaint Details
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Initial Complaint
08/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: July 29, 2021 Amount of money paid: $247.70 What the business committed to provide: HRV (Heat Recovery Ventilator) and AC (Air Conditioner) cleaning and PTU (Precision Tune-Up) Nature of dispute: Tech did a very poor cleaning job. *** *** *** **** *** **** *** **** ****** **** ** ** ***** ****** He did not clean the outside HRV vent. It can be seen **** *** ********* *** ********* ****** that it is still partially clogged. Please note that I cleaned it myself a few weeks ago, which is why it is not too bad. He did not clean the inside A-coil/evaporator coil, drain pan, drain lines and check whether it drains. Did not do/report any PTU. The business charged my credit card that they asked in advance, without my approval, and before I could complain about the poor service. Whether or not the business has tried to resolve the problem: No. After my 2nd email, they replied that they would review my case. They did not reply to my 3rd email. Account/invoice number: ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.