ComplaintsforShop Smart Canada
Current Alerts For This Business
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
29/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi, Jun 24/23 I purchased an in-stock television from their website, they emailed to let me know the it was out of stock July 11 and offered a further 5% discount for waiting. I had also noticed the ** manufacturers website also claimed a high volume of orders and delayed shipments although it was shown as in stock on the Shop Smart website at time of order. I continued to ask for updates and have asked for the order to be cancelled with no replies. I had not noticed my credit card was charged although the item was never in-stock or shipped. Order# **** Thank you.Initial Complaint
14/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 29, 2023 I placed an online order for ****** ***** Men's Straight Fit Jeans and paid on ***** On Sept 14, 2023 I sent an email for an ETA on the order. I received a reply Sept 15, from ****************** at Shop Smart Canada that it would be 1-2 weeks. On Oct 17, 2023 I sent an email to cancel the order and requested a refund. Oct 17, 2023 I received an email from ************************ approving the refund. Dec 14, 2023 I sent an email enquiring where my refund was. Dec 15, 2023 I received email from ************************ apologizing for delay and asking me to wait a few more days. I have still not received my refund and I have sent 5 emails asking where my refund is and have had noone respond. I have checked my **** and there is no refund up until today, March 13, 2024.Initial Complaint
14/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Friday, Sept 15th, 2023 I placed an order for an air fryer for my workplace. The money was charged to my credit card. On Tuesday Sept 19th I was informed that the product was out of stock, would be back in stock within 14 days, and they would provide a 5% discount at the time of shipping. On Oct 4 I emailed to ask about the order. They replied on Oct 5th saying it was still back-ordered, asked if I wanted to continue with the order or take a refund. At the time I said to continue. On Nov 9th I asked again about the status, they replied the same day and said it was out of stock and did I want to cancel the order. On Nov 21st I wrote and asked them to cancel the order and refund my credit card.Nov 22nd they emailed, said my request was approved and that I would have a refund within 5-7 business days. Dec 3rd I emailed about status of refund. Dec 4th reply from them was to wait a few more days.Dec 8th I emailed to ask again, no reply this time.Dec 12th I emailed again, no reply.Initial Complaint
30/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 3 pairs of pants on their online site and received confirmation (Order #*****) that they were getting my order ready to ship on september 6, 2023. The payment showed up right away on my credit card bill. On september 21st I requested an update on order status and I received both a phone call and an email apologizing for the delay and offering me a 10% discount if I was willing to wait 1-2 weeks for the products to come back in stock. I emailed again on October 8th asking for a status update and they said that it may take another 1-2 weeks but to let them know if I preferred to cancel and they would issue a refund. I said I would wait. On November 8th, I emailed them to say it had now been too long and unless my order was ready to ship imminently I would like them to cancel it and issue me a refund. They emailed back right away to say that my request for refund had been approved and that I would get an email confirming it and should see the refund in 5-7 business days. On November 25th, I emailed them to say I had not yet received the refund. They responded on the 27th that the order had been canceled and that I should just wait f ew more days. On November 30th, I followed up again and asked them to escalate my request for refund right away. I never heard back. I followed up again on December 5th and have not heard anthing since November 27th. I then disputed the credit card charge in early January (I was unable to do it while overseas in December due to the banks' website) but was told by my bank that too much time had passed and that my only recourse is to go through BBB.Initial Complaint
12/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have been patiently waiting for this table since November 11, 2023. I finally decided I had waited long enough and requested a firm shipping date and if one could not be provided then issue me a refund. This was done January 4, 2024. As of this date I have yet to receive a reply. I would like to cancel my order and receive a full refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
22 total complaints in the last 3 years.
22 complaints closed in the last 12 months.