ComplaintsforElevate Barbershop
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an on-line order. I did not receive any of the items. I had requested a refund multiple times and I have not received any response from Elevate Barbershop. Because of covid, I gave Elevate Barbershop the benefit of doubt and gave them over a year as of the date I ordered the items to respond to my refund request. The following is a summary of my requests. On Jan 21, 2022 I ordered on-line a Wall shaver, shaver guard and comb totaling $228.53 from the Elevate Barbershop website and paid by credit card. On Jan 31, 2022 I sent an email requesting a status for my order to ****@***************.ca email which is the email at the bottom on my confirmation email. They responded Feb 2, 2022 indicating shaver was out of stock, but they could send the guard and comb. I responded Feb 3, 2022 to wait until all items are in stock before shipping. After reading about covid and all the supply chain issues, after several months I decided to cancel my order and request a refund. I sent an email Sept 6, 2002 requesting a refund. No response. After the Sept 6 2022 refund request, I contacted them several times via ****@***************.ca, **************@*****.com, left a voice message and left a note via their Contact us and no response. Emailed: Sept 20, Oct 19, Oct 28, Nov 11 and Dec 1 and Dec 6 Voice message on Oct 28 and Dec 6. Note via Contact Us on their website on Dec 6, 2022. Their website still indicates that they are in business and still offer on-line shopping, however they have ignored all my requests for refund for all unshipped items. No response at all to me since their one and only response Feb 2, 2022.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.