Business ProfileforTrillium TLC Ltd

On August 21, 2022 I filled out an online request for carpet pickup and cleaning with Love Your Rug. I received an email back advising "I was not in their catchment area and perhaps I could meet their pickup driver at a *** ******'s location in Kitchener". I do not live near Kitchener, so I asked was there an area in Orangeville. I was given a *** ******'s address in Orangeville, and was advised the driver does not have a specific time to show up, so it would be an all day event. I then asked how the pick up works in Brampton area, again advised no specific time for the driver, I'm sure the area of Brampton I would have them picked up from the carpets would be stolen prior to being picked up. So I gave them another address in Erin, I was advised pick up would either be a Wednesday or Thursday, I would be advised. On August 24th, 2022 at 1:40pm I received a call from Love Your Rug driver advising he was approximately 40 mins out from picking up my carpets, I advised him I was unaware of him attending today, no one was home as I had not heard back from their customer service. The driver was very very apologetic and stated that he would come back next Wednesday and pick the carpets up. Then on August 31st, 2022 I received a call from Love Your Rug that he driver was 30 mins away, I made sure there was someone at the pickup location. Only to receive a phone call from my house advising someone was there to pickup the carpets. This address I was told back on August 21st was not in the catchment area, and I had made alternate arrangements at a different address in a different town 1.5 hours away to have the carpets picked up at. Again the driver was very apologetic. At this time I Love Your Rug office to find out what was going on and was told someone would call me back. Apparently I have reached the 2000 character max, and I don't see any extra space, this is only the beginning of the issue I had with this business that is accredited by BBB, there is more.