ComplaintsforQualifirst Foods

• Initial Complaint

  08/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered once from Qualifirst in 2021 and immediately regretted it-they kept emailing me and would not "unsubscribe" me; after I tried to unsubscribe, they started telephoning in an attempt to sell me things. On November 30th 2021, I relented and selected some things for order from Qualifirst. I put them in my cart and attempted to check out. The website then said the items were not in stock, and that the order was cancelled. Because the order was cancelled, I went elsewhere and blocked their emails so I wouldn't be ******** any more. Two months later, January 26th 2022, my credit card was charged without my approval. A week later, on Feb 2, I got a package at my post office that was the order in my cart when I had abandoned Qualifirst. I called and they said that they had emailed me to tell me the order had been processed and was on its way (but I didn't see that email because I had blocked them because they wouldn't unsubscribe me from their spam). I said it made no sense that when an order can't be fulfilled, their default is to assume they still have the right to charge someone's credit card. Their representative got argumentative and the only justification she would offer for charging my card 2 months after the order didn't go through was "that's just how our system is set up." They are sending someone to pick up the order and will refund it. ************************************************************************************************************** What I want, therefore, is to know that they have expunged my Credit Card, phone number, and email address from their system, and will never contact or charge me again.

  Business response

  30/03/2022

  Business Response /* (1000, 6, 2022/02/17) */ The client placed an order in November and was notified the product was out of stock and we would ship the order as soon as it arrived back. Due to the global pandemic there was multiple delays and we regularly communicated to the client that the eta had changed. We did not engage in any phone calls with the client only communicating by email to alert of the updates to the eta for their items. At no point was the order rescinded by the client, we have no record of any inbound calls from the clients number nor any record of any emails being received to notify us that the order had been canceled. If communication had been received we would have simply canceled the order at the clients request. With no communication from the client or awareness that our email had been blocked after the order had been placed we were unaware of any issues on the clients side. Upon receiving communication from the client that they felt the order had been canceled we arranged for the order to be picked up. The order was returned to us today and the credit was processed back to the clients credit card. The clients account has been removed from our system. Their email, phone number and credit card have been erased. Our efforts to engage in proactive communication have failed in this instance and we paid for the freight to ship the order and to return the order, so our expense is approx $40 here. Proactive communication from both buyer and seller is the lesson here.

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