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ComplaintsforPrivado Hair Suite
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Complaint Details
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Initial Complaint
15/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found Privado hair salon via *********, contacted them and asked for a price of balayage and haircut. Got the answer that balayage START from $220 and hair cut is $75 and made an appointment. I was told that the goal would have been achieved thorough 3 appointments. So I asked the total price of process and and got told " let me think about it". After 10-15 minutes she opened foils of highlights and made comment that my hair bleached too fast, putting blame on shampoo and hair color I used. The final result was that my hair was completely damaged, too ashy with uneven dark roots. The goal was opposite, buttery highlights with light roots. It cost me $412 and transaction was done on August 13th. When I asked about the total price of future 2 appt. I was told $85 for the 1st one and $100/hr + products for 2nd one. Meanwhile I visited 3 salon for consultation, was told that my hair is damaged and have to be cut off. I also need to wait 3-4 months for any correction.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.