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ComplaintsforHenderson Helps Lawn and Garden
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Complaint Details
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Initial Complaint
09/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired a landscaper to do some work on my property. I gave him a deposit of CND $4,450.00 on August 26, 2022. He said that he would start the work September 5, 2022 and that it would take 3 days to complete. He never started the work. He never purchased any materials. I tried to ask for my deposit back, but he refused. So I got him to sign a contract on Oct. 7, 2022, hoping that this would motivate him to start the project and hold him accountable. Again, he failed to do anything, but delay and procrastinate. I sent him a letter indicating that he was in breach of contract on Oct. 20, 2022. He suggested, in an email dated Oct. 25, 2022, delaying the project until next spring, saying that it was too muddy, but he hadn't inspected the job site since August. I said that this was unacceptable, because he had had two months to complete the project, and further delaying was not an appropriate solution. On November 2, 2022, I sent him a letter notifying him that the contract had been terminated and that he was to return my deposit in full within 7 days as per the contract. The tracking number indicates that he hasn't picked up the letter. I sent him several emails and a text message, but he hasn't responded. I just want my deposit back in full. CND $4,450.00 Tracking numbers for the letters: RN *** *** *** CA; RN *** *** *** CA
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.