Business ProfileforCanadian Linen & Uniform Service

I received a quote for linen supplies from Canadian. I asked the rep specifically if we would be billed for what we use in a week, and he said yes. This is not the case with their billing. We got billed for the full amount of the 'inventory' (300 sheets, plus pillowcases and towels) but only received half, as apparently this how they run things. The next week, again we only received a half of the 'inventory' (150 sheets, plus pillowcases and towels) and were again charged for the full 300 sheets etc, therefore an additional 150 that we never received. I shared with the rep what we were currently spending on linens and remarked how happy I was that our monthly bill would be decreasing. This would have been an ideal opportunity to be forthcoming about their billing practices. Additionally there have have been discrepancies with other items not being delivered (3 weeks of being billed for a mat that never materialized) and service charges double what we were quoted. The quality of the product that we received was sub par. Week one I had to return approximately 10% of the pillow cases and a number of sheets as they were stained or still seemed dirty. The following week, I could not use more than half of the sheets as they were still damp and musty (mouldy). The final but biggest concern is that this business has people sign 5 year contracts. Again, prior to signing the contract I asked the rep if this was 100% accurate, but he said no, that we could cancel without penalty with 60 days written notice. So with that detail in hand I signed the contract. With the seemingly standard double billing and the poor quality of product we submitted written request to cancel the contract. When I reached out to our customer service agent we were re-informed of the 60mo contract. We want to be able to pay our bill and finish out the 60 days to honour the contract.