Business ProfileforDuraFast Label Company

I, on behalf of my company, had contacted Durafast Label countless times before my label printer purchase on their website. I asked them several times via online chat and email confirming that the printer I was looking at would provide labels resistant to moisture. I was assured that the printer was capable, and they recommended a label that would produce the label I purchased the printer for. Once we received the printer, the labels that we printed based on their recommendations did NOT produce a label resistant to moisture, nor does it print the colors accurately. I attempted to contact the company, asking for clarification to which they provided Information on troubleshooting our issue, but it did not resolve the issue. I contacted the company several times after trying to troubleshoot the issue to which they denied misinforming us in several emails. They deny misinforming us despite the emails stating that the labels we ordered would work with our printer, but do not. They refuse to help us, refund us or help us further troubleshoot, leaving us with a $2000 printer we cannot use. I want to return the printer and get a refund, based on being grossly misinformed by this company.