ComplaintsforAbell Pest Control Inc

• Initial Complaint

  21/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My sister ****** ******* and I contracted abell to come in and spray for bed bugs in Oct 2022. We paid for the entire house to be sprayed although we were only finding bugs in 2 rooms. Jay the technician came in 4 times to spray. On the last he but a chemical on the baseboards which seemed to work for a couple months. As soon as I saw bites again I attempted to call them and was left with no response for 2 weeks. When they finally responded they sent out an inexperienced tech who did a walk through looking at a top corner of the mattresses and top corner of the back of the couch. At no point did she look at the middle seem of the matress where they are known to hid. Said there was no problem and left saying if I didn't see anything within 2 weeks they'd close the file. At no point did any tech properly spray ( I was told that I didn't need to do outlets by the first tech and he didn't do them, didn't do 2 of 3 bedrooms.) I have stated many times that I am not satisfied with the half service I have received and still hav the bug problem that I paid 1100 to get rid of. They refuse to return the money so I can get another company in. I am highly allergic and am coveted in bites that are being watched.

  Business response

  30/08/2023

  Hello *******

  I'm sorry to hear you have a problem with bed bugs, I know that is stressful for people.

  I am unable to find your name or address in our data base.  Based on your comments, I assume you ordered and paid for this service yourself, it was not provided by a landlord.  Perhaps if you can provide your sisters full name, if that's who ordered the service originally.  And or the phone number or even customer number from the paperwork.  I searched every way with the information in your profile and could not find you.  If I can do that, find your account at least I can look through the account with our local team there to see how we can help.

  I will say that bed bugs can be exterminated and reintroduced.  The service we provided in 2022 will not protect you from bed bugs 8 months later.  Let's not get too hung up on that right now, let me first get the information so we can look up the details of your service history.

  Thankyou.

  Mike H.

  *** *** ****

  Customer response

  31/08/2023

  He says he needs my sisters name but it is the first thing I said ****** *******. I have been ignored by the regional manager for more that 3 months. The techs that show up don't seem to know how to inspect properly. I am highly unsatisfied with their service which is supposed to be 100% satisfaction guaranteed, when I first contacted in regards to the finding if more bugs I was well within the 90 days, but it took them almost 3 weeks to respond then attempted to say I past my 30 days. I moved me and my children out of the home due to this in July. When the regional manager finally called he said he would send out a tech the following Monday. Tuesday a tech finally showed up. When she inspected she looked at the top corner of the mattresses (no folds or seems) the top left corner of the couch (not under cushions or back in the wood) said she didn't see anything and she'd be back in 2 weeks to reinspect. Right after she left I found 2 live bugs in the seem of the mattress in the master bedroom. I have no confidence in this company as this same tech said the manager was going to send an unlicensed tech. I paid for the full place to be sprayed yet only the livingroom and master bedroom were ever done. At no time were the outlet covers nor base boards removed as per the first tech. Honestly the only thing I want is my money back so I may get trained specialists in to deal with this. I feel I should be compensated for not being able to use my bedroom due to their lack of experience and care

  Business response

  14/12/2023

  Hello BBB.  This issue was resolved long ago.  The client received a full refund for the services they had paid for from Abell.

  Customer response

  14/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Every year I advise this company not to email me because i no longer live in a particular complex and I no longer have any interest in the business. Each year (5 years now), these people email me to say that my "quote" is waiting. When i phone they PROMISE to remove my email; they never do. **** ** * **** ******** ** *** *** **** *** ******** ******** All of the personal information that I have provided to the BBB is not real other than my email address and name because I worry about the use of my address and phone number ... email is the only concern that this company STOP EMAILING ME. Hence, all other PERSONAL addresses are not necessary.

  Business response

  23/02/2023

  Hello

  We did provide a quote in Feb 2021 to ********** ***** ******* using this email address.  We normally send some reminder emails.  I apologize that your record was not marked "do not contact".  I'm taking care of that now so you will not receive emails in the future.

   

  Mike H.

• Initial Complaint

  15/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contacted Abel Pest Control late August for my uncle who is 80 and my aunt who is 78 and bed ridden. Left a message Tia called me back. I asked if they could put there products where my aunt is, told me she would have her manager (Bruce) call to answer my questions. Bruce called and assured me that their products were safe and could put in my aunts room. We discussed $350 for the first months for a total of 3 visits, then maintenance once a month “for less than $50,” never told me an actual amount. He sent the proposal, on 10/10/22 I texted back to go forward. He asked me to make a payment which was near to impossible to reach the office. On 10/11/22 he texted that his office manager would call to collect payment, and end the day I made him aware no one call me. On 10/12/22 I was finally able to speak to Tia and gave all my CC information to process the payment. They came out on 10/11/22 and did only the kitchen and garage, so what ended up happening was all the roaches migrated to my aunts room and were everywhere even the bed. I texted Bruce on 10/19 and he had someone out on 10/20 to do my aunts room, the guy told my uncle he could not because my aunt was in the room. So on 11/4 went back again to do the room. On 11/7 we discussed going back in 2 weeks to start maintenance. 11/28 text Bruce for an appt, then get email that I’m delinquent on payment, text Bruce info told him Tia has my info, get another email with receipt and disregard other email. 12/1 ask for appt, Bruce will get one and get back to me, 12/9 ask for appt, Bruce said I’ll get back to you, 12/13 ask for an appt, let him know that the agreement was to start maintenance, if not give me a refund and I can go somewhere else, he said would have someone there Friday, then said he would do it himself on 12/14 and asked me to email him a copy of agreement to **********@**********.com which they never sent an agreement. Now can’t get anyone to return my calls or texts. I have all texts saved.

  Business response

  23/02/2023

  Hello

  I apologize for the late response on this item.  Assuming it's still a concern, I have contacted our local branch and provided them all the screen shots you sent.  I'm awaiting a response from them and I'll provide an update.

  Thank you

  Customer response

  23/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Abell is the contractor to provide pest control services at ****** ***** Apartments in Euclid, OH (part of the *** ***** of properties). On multiple indications, I have been made aware in advance of an upcoming exterminator's visit, and the exterminator did not show up. By not showing up, I mean no call, no knock on the door, or anything. * ** * ******** ******* **** * ******* **** *** *** ** *** ********* ** ** **** **** ** ******** ******* **************** ***** ******** ******* ***** **** **** ***** ** *** *** * ***** **** **** *******. I am always present on days he is scheduled to be here ******* * **** ******* *** **** ******* *** ********* ****** ** *****. To top it off, the exterminator will record on his log that he showed up when in fact he did not. What he is recording as having been done has not been and his entry is pure fiction. *** ***** ***** *** ************** ********* ******* **** ***** *** allows an unsuccessfully-treated roach problem in my unit to possibly spread to other units. I would prefer to see him fired. I will have no kind words for him if he appears at my unit. If you are not willing to fire him, assign someone else who is not only more reliable, but values truth-telling, and can even call me by phone prior to a follow-up appointment to see if that appointment could be "bumped up" if the problem worsens. THAT would be professional conduct worthy of emphasis in the training of your employees. I will not attempt to hide my disdain for my experience with Abell on any social media platform I use now or in the future, nor rate my experience positively ** **** ** *** ***** **** ********

  Business response

  27/09/2022

  Thank-you for your comments.  I appreciate that having someone arrange to come and not show up is very frustrating. I've had it happen myself.  So if that has occurred, we apologize.

  Typically communications made with tenants for these appointments, or appointment changes, are the responsibility of the property manager.  The pest control provide does not have your contact information.  So changes is service schedules are communicated through your building management team.  It does sound like this process has not been effective for you.  Be assured that were we're scheduled to service an apartment, we truly want to get it serviced.

  What I can do is have a conversation with your local Abell team to ensure the internal service schedule, along with any changes, are being communicated effectively to you.  We want you to get the service you need, when you need it and apologize that this process has not been working for you.

  Customer response

  27/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the company acts on its intention to provide better communication between the vendor and the property management office,
  
  Sincerely,
  
  ********* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩