Business ProfileforThe Old Mill Inn & Spa

I had my wedding here at Toronto Old Mill. We had originally asked for servings of food for 80 to 100 guests. Only about less than 50 people showed up. The contract given to us states Old Mill staff to serve food as buffet style. This means that it's set up like a buffet but it's not a buffet. The staff then serves people as they line up for food, so this way food doesn't run out. However, staff didn't serve. Food did run out. As the bride, I had a cup of pasta and then we had to borrow next doors entré which was a piri piri chicken my choice was jerk chicken but they refused to make more food. When filing the complaint, Nader director of operations was ********* **** *** not listening or taking action. They kept saying they will review video. They did not. An elderly lady fell during reception, we were denied ambulance. The room captain Alex, ********** ** ****** that wedding has to happen on the dot or no wedding happens at all. Wrong food was served during cocktail hour, the servers also admitted and apologized. Out of 10 appetizers for cocktail hour, only 2 came out. All of this is on video if there was even surveillance? I contacted CEO Irene, but she kept cancelling calls and emails. ** ****** asked for help because she was working reception desk that day, they said not their problem contact coordinator. Guess what? My coordinator had the day off. No back up plan. Spent over 20 grand on venue and food. * ******** ***** **** *** ****** ******* ******* ******* ** ********* ** * ******** ** ************* ***** ** ****** ****** *** ******* *** **** *** *** **** ***** ***** ** *** *** ******* ***** Bartender cut *** ***** off liquor, **** *** *** * **** ***** *********** *** **** *** ****** So we lost money on alcohol. ****** ******* **** * *** ** *********** *** ***** ***** ********** * ****** ***** ******* **** * ***** ** **** My cake lady waited outside 30 mins for a cart. ******* * ******* ******* *** **** *** **** ******** ** **** ** ******* *** ******