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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
25/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Cadillacs Roofing to replace my roof. I’m simply asking for them to return and fix the problematic areas. I’m surprised and disappointed in how Brian damaged and left the aluminum around the chimney. I know Brian has been back to correct some other deficiencies but in the end I can’t believe he would walk away leaving the chimney like that. Just take a look at the pictures submitted. It’s also affecting my neighbours section. It needs to be repaired and properly fix with counter flashing. Brian intentions are good and he means well but I just think his employees are lacking proper knowledge and skills. I would just like for the vulnerable area around the chimney to be fixed properly before winter.Business response
13/11/2023
Hi ********,
Thank you for the feedback. We always strive to make sure our clients are happy. We have been working with you throughout the last 2 years to make sure you are happy with the work.
Brian was not aware of these issues with with your roof. Please contact him directly and he will help resolve your deficiencies.
Customer response
14/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****
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Contact Information
Business hours
Today,7:00 AM - 2:00 PM
MMonday | 7:00 AM - 7:00 PM |
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TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 2:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.