ComplaintsforEganridge Inn and Country Club

• Initial Complaint

  06/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 29, 2022 we booked an overnight stay at Eganridge Golf & Country Club when we arrived and checked into our room I was surprised that the toilet did not flush. The television also did not connect to any channels. When we went past the front desk on our way to dinner, I let the front desk staff know that I was hoping to watch TV, but surprised the toilet did not flush. My husband is a plumber, and had to physically adjust the toilet to get it to flush after every use. Surprised we were not offered to change rooms. The biggest surprise came in the morning when the shower also required an adjustment for water to actually come out of it. Upon checkout my husband inquired if there would be a discount given these inconveniences, she indicated she had no authority to do so. I went to the desk expressed my disappointment both by the lack of being offered a different room or any discount. I was provided the "Property Directors" email. I emailed him, his number was in fact the same as the hotel number and he never replied to either the phone or the email until we left the area. His reply was rude- suggesting he could have been busy ill, changing tires or at an appointment and since there was not a medical emergency, there was no need for me to be rude to him. Since that time, the property owner has sent 4 additional hostile replies, I have reported such exchanges to the Local Police for Harrassment. Posting this so others are aware, this property is beautiful but do not expect a respectful response from the Owner. He is unprofessional, and does not care. We paid over $235 for the night without a running toilet.

  Business response

  06/12/2022

  Hello Mrs. ******,

  You decided to wait a grand total of exactly 25 minutes between sending me an email outlining your concerns, and then proceeding to attack us in a public forum.
  

  When I responded to you (roughly 3 hours later) outlining the problems with your conduct on the morning of check-out; and explaining that when you're rude, or hostile towards people, it doesn't make them want to extend goodwill in your direction.

  I waited 4 days before responding to you on that public forum; giving you ample opportunity to issue an apology, or at least, admission that you were perhaps a bit overzealous in your actions. You chose not to.

  With respect to the back and forth exchange between us, we have only replied to your notes and your actions. If you do not wish to receive a response, you are free to disengage. However, when you continue to send threatening emails, they will absolutely be responded to.
  

  *****
  

• Initial Complaint

  27/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booked a Golf Overnight Celebration for my father's 80th Birthday. We had 8 golfers on Sunday September 25, 2022. We bumped our tee time due to weather and paid for the green fees at the new time. After we finished our round of 9 holes, my father and another guest went on to play another 9. Later in the afternoon, when going to dinner, I asked for clarification at the front desk if I actually paid for all the rounds as I could not remember. The front desk staff indicated that I had not so I paid the amount requested. I did not realize until after our dinner that I actually pad for the whole 8 rounds again when I should have paid for the extra two rounds and the cart. I left it until the morning to get sorted out when the day shift staff would be back. I also believed there would be no concerns for refund because I had both receipts showing the error. In the morning, I spoke to the front desk and they indicated that only the manager could approve the refund and that it would be most likely a cheque. I said that was fine as long as I received my refund. They had copies of the receipts and suggested I connect with the manager. I emailed the manager and this is where it takes the turn. He indicated that he is not in a position to refund my money as he has no means. I questioned this and asked for clarification in several emails, requested a call to discuss further and he still did not respond with a resolution. I called and spoke to the manager and he still refused to provide a reimbursement for the overpayment. He offered a rain check. I am not looking for a rain check because we had a lovely time golfing. I am looking for reimbursement for the administrative error. The manager's response and way to resolve this is not professional, it's actually is fraud - I will be taking this concern to the legal authorities also but want to have this on file and supported by ***. I am owed $343.52 for 8 rounds of golf that my family did not play.

  Business response

  29/09/2022

  Hello,

  Unfortunately we are unable to meet Ms. ******'s demands.We clearly post that Golf Transactions are non refundable at the point of sale.

  Ms. ****** has declined our offer of rain checks, and as such this matter is considered closed.
  

  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩