ComplaintsforTim Hortons
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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On March 15th 2023. I was at Tim Hortons (130 Hwy 20 E, Fonthill, ON L0S 1E0) and placed an order. I presented my Tim Hortons application to the cashier when I first placed the order. The cashier took off and was working multiple other orders while I waited patiently. When she finally returned she took payment for the order and did not scan my app. When I brought this issue to her attention, she was flustered, dismissive, **** and accused me of not providing the app when she was ringing up my order. After discussing it further with the **** cashier, I asked to speak with a manager. The manager was just as dismissive and ****. I asked them to refund me the order and recharge me to resolve this issue. That is all they had to do, instead they just argued with me. I sent an email to Tim Hortons customer service the next day on March 16th explaining everything. The person responded offering EITHER the points added to my app OR the store to contact me to follow up. I asked for both and since then I have had 8 emails sent back and forth with customer service and have spoken with at least 3 people about this issue. To date, no one from the store has reached out to me, no one has apologized for the inconvenience, no one has added points to my card that should have been there all along and no one has made an effort to work with me on correcting this issue. I am at a dead end now with no resolution even though this can be fixed by simply providing me the points and offering and apology.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.