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ComplaintsforBridgeburg Deliveries
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Complaint Details
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Initial Complaint
28/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Bridgeburg Deliveries provides a delivery service in the Greater Fort Erie Area. I've used this service to mainly deliver groceries, food delivery. On 1/18/22 a delivery driver advised me that the owner/operator/dispatcher as denied me access to this essential service. "BC" the owner as denied me service but did not advise me himself. I used this service since 2020, about 5-8 times per week. ** *** ******** *** ***** *****. On 1/3/22 I called Bridgeburg to pickup my ** ****** grocery order. "BC" advised me that should be delivered in 15 minutes. After waiting for over an hour, I tried calling "BC" no answer. I called several times finally leaving a message. I waited 20 minutes before calling again. Same thing no answer. Tried calling and leaving messages for an hour. My call was pickup once and was disconnected. My call was finally answered after 2 hrs and 45 mins after I spoke with "BC". He had no idea that I had not received my grocery delivery. I was very upset because this was not the 1st, 2nd or even the 3rd this as happen. An 1/2 hour after speaking with BC my grocery order arrived. The driver told me that the original delivery driver did not show up. Strange since BC never knows' why the orders are never delivered. BC does not communicate with the client. I continued to use Bridgeburg indirectly (by ordering from some restaurants that had a contract with Bridgeburg) since they are the only game in town. On 1/14/22 I called Bridgeburg to pickup my ******* grocery order and a restaurant order not a client of Bridgeburg. The phone rang and rang no answer. Here we go again, I left a messages. No callback. No matter what time, number I called from, my call was never answered or messages returned. I called again the next day and left a message. Nothing. On 1/18/22 I ordered food from a Bridgeburg client and the driver told me that BC has denied me using the service. Due to the fact that he can not fulfil my delivery needs.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.