ComplaintsforThermapan Structural Insulated Panels Inc
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Complaint Details
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Initial Complaint
31/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We took delivery of the order on Sept 27, 2023. We noticed immediately that some of the stacks of panels were not completely covered with the factory wrapping with the bottom panel exposed. Many of these panels showed weather damage including some with grass and mushrooms growing out of the OSB boards. We immediately emailed **** ******, Vice President of Thermapan Industries Inc. of the damaged panels, which we estimated to be 12 in total. To our surprise, *** ****** did not offer help in any way other than to indicate we had a “contract” and we would either have to purchase the panels again, or alternatively, cut down the existing panels to remove the damaged areas. *** ****** has referenced a “contract” repeatedly. We have requested on several occasions a copy of such contract and he only forwards us our invoice. We have repeatedly tried to work with *** ****** and Thermapan to get this matter resolved, to no avail.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.