ComplaintsforCar Hub Auto Body & Performance Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
13/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This Auto Body Shop **** ** ******* ***** *** ********* **** ********** *** ***** **** **** **** ******* ** *** ********* ** * ** ****** **** ***** ******** **** ** ** ** **** *** **** ******* ********* **** **** ********** ******* us with an insurance claim when my truck was involved in a minor collision. My insurance company confirmed that they were paid $8297.13 on top of $2000 cash from us to repair our bumper from unrelated damage. This was back in August and they still have yet to complete the job. They tried to return the truck to me without even having ordered the door panel. They did more damage to my truck than repair. ********** head office franchise has been contacted and are working with us to resolve the issue. However the shop at ** **** ****** ** **** ** ********* *** **** ******* *** needs to be held accountable *** *** ***** ****** I am also out of pocket $1950.09 for a rental that I had to extend. I was told the job was taking longer because they were waiting for a part when ** ******* it was never ordered. I managed without a vehicle for months because the rental was too expensive and I had run out of coverage with my insurance company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.