ComplaintsforParent Heating and Cooling Inc.

• Initial Complaint

  30/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I called Parent on March 7 when our boiler began leaking. They sent a technician March 11. He spent 2 hours investigating. He said it was a failed pressure valve and 3 way switch, I paid $314 for this diagnosis. March 15 they emailed saying the parts would take 3-4 weeks to arrive and I needed to pre-pay. I called at that point, since I didn’t think what they’d said explained the leak. When I explained it again they said it must be a hole in the heat exchanger & they’d look for the part. On March 17 I left a message asking them to call me. When they did not return my message, on March 18 I called another company to quote the replacement. The other company came March 19, & said they could repair it. They found the correct part, and fixed our unit March 21. On March 21 Parent finally emailed saying they’d been busy, but could call me the next day. The parts identified by Parent in the $314 diagnosis were both functioning properly - the technician completely misdiagnosed the problem. I’m attaching a copy of their invoice, showing two parts needing replacement. These were both functioning well. We paid Parent $314 for this diagnosis. Since the diagnosis was entirely incorrect they should refund our money. They knew the model of our boiler at the time they came out - if they were unable to get the parts they shouldn’t have wasted our time or taken our money. I emailed them to request a refund but my email was ignored.

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