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            • Fencescape

              2550 Delzotto Ave Gloucester, ON K1T 3V7

            Business ProfileFencescape

            Fence Contractors

            Contact Information

            2550 Delzotto Ave

            Gloucester, ON K1T 3V7

            Visit Website
            Email this Business
            (613) 617-4414

            Customer Reviews

            3.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2550 Delzotto Ave, Gloucester, ON K1T 3V7
            Email this Business
            BBB File Opened:
            18/4/2018
            Years in Business:
            9
            Business Started:
            16/7/2015
            Business Incorporated:
            1/9/2020
            Type of Entity:
            Corporation
            Number of Employees:
            10
            Alternate Business Name
            • Fencescapes Inc
            Business Management
            • Joe Majik, Manager
            • Eric Lafleche, General Manager
            Contact Information

            Principal

            • Joe Majik, Manager
            • Eric Lafleche, General Manager

            Customer Contact

            • Joe Majik, Manager
            • Eric Lafleche, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            16/09/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            On the date of the installation of the fence (Sep 16th) the installer who came was extremely rude. He started changing fence plan and deviating from the signed upon contract, shortening the length of the fence. When trying ask questions to understand the reasons why this change was being made last minute, and what exactly we are getting for the money we are paying, the installer was rudely interrupting, used foul language, insulted myself and my wife and then packed up and left. Calling the sales representative we signed the contract with was not helpful as well. The sales representative directed us back to the rude installer, and then stopped from picking the phone up altogether. As things stand right now I am not sure what is the status of the fence, or when the installation will happen.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Deborah A

            16/04/2024

            Disappointed with the service. A neighbor had replaced their back fence which included a very small portion of my back fence (18 inches). Our side fence was connected to the previous back fence (no post). When FenceScape replaced the back fence they undid our side fence but did not reconnect it afterwards. I was not aware that this is what they did. This winter the last portion of our side fence fell down as it wasn't anchored to anything. When we contacted FenceScape, they claimed that it was not their fault; they said our fence was 30 years old (not true, our side fence is 10 years old), they said that the post was old and rotten and had snapped (again not true, there never was a post). I would not recommend this fencing company to anyone.

            Fencescape Response

            17/04/2024

            We replaced the back fence 2 years ago. The side fence was not connected to the fence we changed, it was anchored on a really old wood post. It is 2 years after our installation (2022) and what is happening is the wood side fence was anchored onto an older post. We never changed this post. Now the old post that the side fence is connected to is likely rotted at the base giving it no support. We do have video and pictures that were taken recently on site to support our argument. Our contract was to change the back fence which we did, we did not touch the side fence we did not disconnect it at any point. Its supported by and old post that has rotted its no fault of our own, wasn't part of our initial contract to change I feel this complaint is not justified. That said we are open to discussing a short term or a long term solution to this customers issue, but we cannot accept fault for something outside our scope of work or control.
            Read 1 More Customer Review

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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