Business ProfileforAnchor Home Comfort

I had an appointment with a sale rep 31 Mar 22, and part of the deal was that I would receive 3 free services. He made a point of calling his supervisor back at the office and confirmed the services when I signed the invoice. Looking at the invoice I was later sent, it isn't listed and I can't remember now if it was shown on the iPad when I signed the deal, but I distinctly remember him confirming it to me more than once. The install took place 1 Jun 22. In early October 2023, we called to set up the first service on my furnace and were told that there were no services on my file. I called and left a message but never heard back from Anchor, I am a full-time student and didn't have the time or energy to chase it down at the time. When we booked the appointment, Anchor said that the furnace filter would be included in the service cost. When we received the invoice for service carried out on 10 Jan 24, it included an additional charge for the furnace filter. Twice again I called Anchor and left messages but received no response. We have paid the invoice (totalling $324.31) to avoid interest charges on the balance, but I feel that I was either intentionally lied to to make a sale, or my file was grossly mishandled. Either way, my decision to purchase the furnace replacement in 2022 was almost entirely based on the provision of the three free services.