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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I cannot get on Singsnap..I have been a Customer for many years and now even paid up, I can't get on singsnap....All I get is the Web Page with the Circle "s" and thats it/Business response
08/04/2024
Hello there,
Thank you for the information regarding Mr. ******' complaint. On March 9th, 2024, Mr. ****** reached out to our Support team asking for assistance getting his microphone to work. We offered advice to Mr. ****** within 2 hours of his initial message, and he responded saying he tried and was able to get it working. He thanked us for our assistance. Prior to this message, we hadn't received anything from him since 2022.
We didn't receive any messages stating Mr. ****** was having issues accessing SingSnap. If we did we would have been happy to work with him to overcome any other difficulties he was having.
I have looked at Mr. ******' account, and I see that he has successfully logged into SingSnap since having sent this complaint.
Please let me know if you have any questions or require further information.
Kindest regards,
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.