Business ProfileforMr. Pests Control Ottawa

Deceptive website and business practice. May 31, using website, I called Mr Pests control regarding an ant problem. Website states free estimate and 10 percent discount. Over the phone they state they charge for estimates and also 10 percent discount was never applied to my invoice. I was NOT satisfied with the service provided. Messy application. Poison powder thrown on walls and kitchen floor (where no ants) and left exposed hence dangerous to children and pets. House stank of poison for at least 24 hours after application where company said safe after 4 hours. Externally they did not spray around all entryways as I was told they would, I was sitting inside beside my patio and I saw nobody there to spray that part of the structure (window or door). I suspect this was the case elsewhere. Given the speed they were in and out (less than an hour) I find it hard to believe that anyone can do a proper job treating interior or exterior. No report provided describing source of infestation, they just blanket sprayed house. They refer to the report when questioned, but then refuse to share treatment report as it is internal. Aggressive request for full payment before job completed. Full payment before service is completed is not only irregular, it is not communicated before engaging company for treatment. No written estimate provided. Verbally I was told one week to stop seeing ants, then later, via email it was up to 3 weeks. Just past the 3 week mark of internal treatment I am finally seeing a reduction in ant activity. Instead of 100 percent satisfaction guarantee. They refer to a one-time additional treatment for warranty. I was not provided any warranty information. Ideally I would like a refund, this was a horrible customer service experience. At minimum, I believe I am entitled to the discount stated on their website which appears to be giving false information.