ComplaintsforDrive Right Driving School
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Complaint Details
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Initial Complaint
15/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July 3 2023 we signed our son up with Drive Right Driving School. He did his in class the first week of July. By October we had heard nothing so I called the office and the owner told me our son passed his in class and they would contact us when he begins driving, by January we still had heard nothing. I went on their web page and left a bad review telling what has happened to us this far. I then called the office and left a message asking when will he drive. The owner called me Sunday Feb 4th wanting to know our sons information, where he took his in class, what school he attended, our phone number. All of this information they already had from signing up in July. Regardless I called and gave her the information. Today February 15th the owner called me and said my son would not be getting any in car driving until I took the bad review down. I told her it has been 8 months and you never contact us we have to contact you, we haven't even received his marks for in class. She replied "I don't care, take down the review and besides I was going to call you today anyway with his appointment but now I have messaged my instructor not to give in car to your son until you take down review ". I told her I would be contacting the BBB and I was told to "go right ahead". She has also threatened me with legal action if I don't take the review down which I am contacting Consumer Protection Friday the 16th on that issue.Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This business is horrid to deal with. The driving instructor ridiculed my daughter and literally had her riddled with anxiety. Weve been dealing with them for 7 months. She has been trying to get her in car done. They cancel last minute schedule her when theyve been told shes at work. Ask her if shes serious about getting her license. We fought back and forth with communication for 3 months promising they would get her in at completed. I was told my daughter needed to communicate better and learn to make her priorities more clear. Shes tried reaching out and now shes told they are cancelling her remaining sessions. Which I paid 750 for the course and weve gotten no education what so ever!!! This business is awful one driving instructor who has multiple driving offenses. The way they run things is like a circus. I want my money back which *** made clear and they ignore me. This was a waste of money as weve had to make alternative arrangements to have defensive driving techniques thought and overall any driving instruction. There are multiple other parents fighting the same issues with these people! They need to be out of business. They are no better then stealing peoples money and not offering services in the proper manner what so ever! Ive been in customer service for over ************************************************************************************************************ my entire life!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.