Business ProfileforEnviro Trends at Chatters Hair Salon

On May 24th 2023, I went to Enviro Trends at Chatters to get my hair highlighted. I asked for more blonde highlights as my route had grown in a little bit. The hairstylist, (****) suggested that we do a "shadow route" to add dimension and to make those blonde pieces pop. My hair was already blonde when I came into the salon but after her service I was a complete brunette with some blonde pieces coming through. I was devastated, I paid and left crying. I didn't know what to do, I had a wedding on that upcoming Saturday. My sister and I called the salon later when I got home, the manager asked for my inspiration photo, to which I sent it to her. She said the hairstylist **** would like to try and add more files to brighten me up. I had already been sitting there for 5 hours that day. I felt defeated and honestly ashamed to return to that salon as I felt like I would get judged. I contacted the salon's manager via text message as she had previously messaged me for the inspiration photo the following day and asked for a refund and just tried explaining how I felt, I did not receive a reply, I tried again on May 31st, again with no reply. I tried calling this number but did not pick up. I feel embarrassed and completely unsatisfied with my visit and the salon service I received. I paid via ******, a 4 payment method application. I was charged $507.97, I did buy $60.35 worth of product, but still paid $447.62, I have never paid that for a salon service in my life. I was even more devastated about the price. I paused my payments and asked for a refund via the app. Had to fill out an application for my refund request, they tried resolving it with Enviro Trends at Chatters but the salon refused it. Because they refused it, my payments got resumes. I just want a refund for my salon service not the products I purchased. I just don't know what to do anymore after many attempts to resolve my issue. I do have records of my conversation with the salon manager if required.